Luxury Front Desk Agent Melbourne: Guest Experience Lead

The Ritz-Carlton Hotel Company, L.L.C.; Melbourne; On-site; AUD 30,000 - 41,000; Full time

Benefits offered by this job

Staff discounts on hotel stays

Flexible working hours via Life with -

Training programs and career growth

Employee Assistance Program

Employee referral incentives

Global Marriott network opportunities

Job summary

As a Front Desk Agent at The Ritz-Carlton Melbourne, welcome guests, assist with check-in/check-out, and address inquiries with a focus on exceptional service. Be the face of luxury hospitality in a fast-paced environment, delivering the hotel’s Gold Standards and local area knowledge to enhance each guest's stay.

You will work with the front office team, manage reservations, and handle cash and credit transactions while showcasing your enthusiasm and professional demeanor in line with The

Qualifications

• Experience in a front office or guest service role.
• Proficiency with OPERA property management system or similar.
• Strong communication and guest-service orientation.

Responsibilities

• Assist guests with check-in and check-out processes.
• Handle general inquiries and exceed guest expectations.
• Build relationships to encourage future bookings.
• Support front office operations and cash/credit handling.
• Know the local area and hotel offerings to enhance guest experiences.

Skills

Customer service

Communication

Guest relations

Tools

OPERA PMS

Job description

As a Front Desk Agent at The Ritz-Carlton Melbourne, welcome guests, assist with check-in/check-out, and address inquiries with a focus on exceptional service. Be the face of luxury hospitality in a fast-paced environment, delivering the hotel’s Gold Standards and local area knowledge to enhance each guest's stay.

You will work with the front office team, manage reservations, and handle cash and credit transactions while showcasing your enthusiasm and professional demeanor in line with The