Front Office Coordinator / Senior Dental Receptionist

Work Initiatives; Brisbane; Presencial; AUD 65 000 - 85 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Four‑day week with every Friday off

Above‑award pay

No sales targets

Small team where your work is noticed

Real ownership: shape front office

Resumo da oferta

Work Initiatives in Brisbane is seeking a proactive front desk leader to own the appointment book and patient experience. You will mentor our junior receptionist, ensuring every patient feels looked after from the first phone call and throughout treatment.

You’ll manage deposits, claims and balances, coordinate with labs and specialists, and lead the daily morning huddle. Enjoy a four‑day week with Fridays off and above‑award pay reflecting your experience.

Qualificações

• Front desk experience in a dental/medical/allied health setting preferred.
• Leadership or mentoring experience with training responsibilities.
• Strong customer service and patient-care mindset.

Responsabilidades

• Manage the appointment book and daily schedules.
• Lead junior receptionist and set goals together.
• Manage deposits, payments and health fund claims.
• Coordinate with labs, specialists and other health providers.
• Provide weekly front desk performance reports.
• Support clinical team when busy (sterilisation/setup).

Conhecimentos

Front desk experience

Leadership

Customer service

Attention to detail

Ferramentas

Praktika

Microsoft 365

Descrição da oferta de emprego

34 hours per week over a 4-day week, Mon-Thu: every weekend is a long weekend

Family-owned ethical practice, no upselling

Ready to run a front desk, not just work on one?

About us

We’re a long-standing family-owned practice on George Street in Brisbane CBD, owned by the two dentists who treat our patients. We offer general, implant, cosmetic and sedation dentistry under one roof. We look after people properly, and our patients notice. Our team also receives 50% off their own dental treatment.

Our values are simple: be honest, take care with the details, keep learning, and treat everyone (patients, suppliers and each other) with respect.

About the role

You’ll lead our front desk. That means running the appointment book, owning the results (not just the tasks), and making sure every patient feels looked after from the first phone call. You’ll lead our junior receptionist, and we’ll agree the goals together and trust you to deliver them.

Key responsibilities

Manage the appointment book so each day runs smoothly and meets our targets

Ensure our database is growing through reviews and referrals

Own recalls, reactivations and treatment follow-up

Take deposits and payments, process health fund claims, and keep accounts up to date

Coordinate with labs, specialists and other health providers

Run the morning huddle and lead, train and mentor our junior receptionist

Provide a short weekly report on how the front desk is tracking

Help the clinical team when we’re running behind (sterilisation, set-up or chairside)

About you

Front desk experience in a dental, medical or allied health practice (dental strongly preferred)

Coordinator, senior receptionist or team leader experience

Confident with practice software (we use Praktika; we’ll train you if you’ve used another system) and Microsoft 365

Experienced with health fund claims, payments and patient accounts

Warm with patients, and comfortable holding a boundary kindly (deposits, cancellation fees)

You notice the detail others miss, and you follow things through without being reminded

You make decisions and own the outcome

Mon/Tue: 7:30am-4:30pm

Wed/Thu: 8:30am-5:30pm

Why you’ll like it here

Four-day week with every Friday off

Above-award pay that reflects your experience

No sales targets: you’ll only ever book what patients actually need

A small team where your work is noticed

Real ownership: you’ll shape how the front office runs