Experienced Dental Receptionist

Dental One; Melbourne; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

End-of-Year Bonus

Performance incentives

Professional development

Team events & snacks

Job summary

Dental One in Melbourne is seeking a proactive dental receptionist to join a fast-growing practice. You will deliver exceptional patient experiences, manage bookings, and support daily operations with a positive, high-energy approach.

The role offers ongoing training, performance incentives, and a vibrant team culture. If you excel in a busy dental front desk environment and value teamwork, this is a great fit.

Qualifications

• Dental reception experience in a fast-paced clinic.
• Excellent customer service and communication skills.
• Ability to multitask in a lively environment.

Responsibilities

• Be the welcoming face of Dental One, delivering exceptional patient experiences
• Drive patient growth by meeting KPIs and contributing to clinic performance
• Educate patients on treatment options and assist with payment plans
• Manage appointments and support smooth daily operations
• Handle phone enquiries, billing, and insurance claims
• Act as Second-in-Charge (2IC) when the Practice Manager is unavailable

Skills

Dental reception experience

Excellent customer service

Strong communication

Multitasking in fast-paced environment

Job description

Join a Fast-Growing Dental Group Where Your Career Can Thrive

Dental One is expanding, and we’re looking fordriven, high-energy professionalswho are ready to grow, lead, and make a real impact.

If you’re passionate about exceptional customer service, thrive in a fast-paced environment, and believe hard work should be recognised and rewarded, this could be the opportunity you’ve been waiting for.

About Dental One

At Dental One, our mission is simple: to make high-quality dentistry affordable and accessible to everyone. We pride ourselves on delivering care in a warm, judgment-free environment where patients are treated like family.

Our values —Unity, Trustworthiness, Cooperation, and Excellence— are at the heart of everything we do. We believe our people are our greatest asset, and we’re committed to creating a workplace where ambition is encouraged, performance is rewarded, and careers are built.

We’re growing rapidly — and we’re looking for exceptional individuals to grow with us.

Why Join Dental One?

We don’t offer “just another job.” We offer along-term career pathwith real opportunities for advancement.

Career Progression

Your growth is limited only by your ambition. High performers can progress into roles such as:

• Clinical Team Leader
• Customer Service Lead
• Practice Manager
• Treatment Coordinator
• Operations & Leadership roles

Performance-Based Rewards

We recognise results. Enjoy individual and team-based incentives that reward excellence and goal achievement.

Competitive Remuneration

Above-award wages with regular performance and salary reviews to ensure your contributions are valued.

End-of-Year Bonus

A generous annual bonus as our way of saying thank you for your dedication and hard work.

Training & Professional Development

Ongoing training, mentoring, and upskilling to help you continuously improve and advance.

Supportive, High-Energy Culture

Work alongside motivated professionals who support each other, celebrate wins, and strive for excellence every day.

Extra Perks

Enjoy a fun workplace with team events, endless snacks, and a culture that balances performance with enjoyment.

Key Responsibilities

• Be the welcoming face of Dental One, delivering exceptional patient experiences
• Drive patient growth by meeting KPIs and contributing to clinic performance
• Educate patients on treatment options and assist with payment plans
• Manage appointments and support smooth daily operations
• Handle phone enquiries, billing, and insurance claims
• Maintain a professional, clean, and inviting reception areaAct as Second-in-Charge (2IC) when the Practice Manager is unavailable

What We’re Looking For

• A motivated high achiever with a strong work ethic and growth mindset

• Proven experience within a dental reception role focusing on a high speed lively environment.
• Excellent customer service skills with a genuine passion for helping people
• Strong communication and organisational abilities
• Confidence multitasking in a fast-paced environment
• Previous experience in customer service or front office roles roles within Dental