Front desk Coordinator

Ormeau Family Dental; Gold Coast City; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Flexible schedule

Job summary

Ormeau Family Dental is seeking an experienced front desk leader to take ownership of the reception area and support the team. Initially a casual position with potential to move into a part-time role after a trial period.

You will manage appointments, treatment plan presentations, costs explanations, and liaise closely with dentists to keep patients on track while maintaining accurate records and smooth daily operations.

Qualifications

• Strong knowledge of dental reception processes.
• Leadership experience or ability to lead.
• Mature approach, accountability and initiative.

Responsibilities

• Lead daily front desk operations and set a welcoming tone.
• Support and guide the reception team with clear priorities.
• Manage appointments, confirmations, recalls and cancellations.
• Coordinate patient treatment plans and explain costs and options.
• Liaise with dentists to keep patients updated on care.
• Oversee payments, invoicing, and daily reconciliation.
• Keep patient records and follow-up tasks up to date.
• Coordinate patient care with the clinical team.
• Handle patient questions with empathy and sound judgement.
• Spot opportunities to improve systems and prevent slips.

Skills

Front desk leadership

Leadership experience

Communication skills

Treatment coordination

Tools

Practice management software

Job description

Ormeau Family Dental is seeking an experienced dental professional to take the lead at the front desk. This is a hands on leadership role for someone with a mature, professional outlook who can take ownership of all things front desk, support the reception team and keep the day running smoothly, even when the phone rings, a patient arrives and the appointment book throws a curveball.

Initially a casual position, with the opportunity to move into a part time role for the right candidate, once the trial period has commenced .

Key responsibilities

• Leading daily front desk operations and setting a welcoming, professional tone.
• Supporting and guiding the reception team, with clear priorities and follow through.
• Managing appointments, confirmations, recalls and cancellations to keep days running efficiently.
• Coordinating patient treatment plans, including presenting dentist approved plans, explaining costs and payment options, arranging appointments and following up on outstanding treatment.
• Liaising closely with dentists to keep patients up to date on their treatment plans, next steps and any changes to their care.
• Overseeing payments, invoicing, health fund claims and daily reconciliation.
• Keeping patient records, paperwork and follow up tasks accurate and up to date.
• Working closely with the clinical team to coordinate patient care.
• Handling patient questions and concerns with empathy, confidence and sound judgement.
• Spotting ways to improve systems and making sure nothing slips through the cracks.

About you

• Strong knowledge of dental reception processes, treatment coordination and practice management software.
• Leadership experience, or the confidence and capability to step into a leadership role.
• A mature approach, accountability and the ability to use your initiative.
• Excellent organisation and communication skills.
• Confidence discussing treatment costs and payment options, with clinical questions referred to the dentist.
• A calm head on busy days and a warm, caring manner with patients.
• A positive attitude and a willingness to bring out the best in others.

About us

• Ormeau Family Dental has an amazing work culture with a supportive team. The clinic likes to have fun and takes patient care seriously, with exceptional patient care at the heart of it all.
• An amazing work culture with a supportive team.
• A clinic that likes to have fun and takes patient care seriously.
• The opportunity to take ownership of the front desk and make a real difference.