Experienced Dental Receptionist / Front Office Coordinator

Dentistry On George; City of Brisbane; Presencial; AUD 50.000 - 64.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Four-day week

Fridays off

Above‑award pay

Small team

Ownership of front desk

Descripción de la vacante

Dentistry On George in Brisbane CBD is seeking an experienced Dental Receptionist / Front Office Coordinator to lead our front desk. You’ll manage the appointment book, greet patients warmly, and ensure every call and visit starts smoothly.

In this role you’ll mentor a junior receptionist, drive recalls and payments, coordinate with labs and specialists, and generate a weekly front desk report. A four-day week and above‑award pay reflect your experience.

Formación

• Front desk experience in dental, medical or allied health essential.
• Experience as coordinator, senior receptionist or team leader.
• Proficient with dental software and MS 365; Praktika training available.
• Experience with health fund claims, payments and patient accounts.
• Warm, patient-centered approach with strong boundary setting.

Responsabilidades

• Manage the appointment book so each day runs smoothly and meets targets.
• Grow our database through reviews and referrals.
• Own recalls, reactivations and treatment follow-up.
• Take deposits and payments, process health fund claims, keep accounts up to date.
• Coordinate with labs, specialists and other health providers.
• Run the morning huddle and mentor the junior receptionist.
• Provide a short weekly report on front desk performance.
• Assist the clinical team when behind (sterilisation, setup or chairside).

Conocimientos

Front desk experience

Team leadership / coordinator

Health fund claims & payments

Attention to detail

Excellent communication

Herramientas

Praktika

Microsoft 365

Descripción del empleo

Experienced Dental Receptionist / Front Office Coordinator

34 hours per week over a 4-day week, Mon–Thu: every weekend is a long weekend

Family-owned ethical practice, no upselling

Ready to run a front desk, not just work on one?

About us
We’re a long-standing family-owned practice on George Street in Brisbane CBD, owned by the two dentists who treat our patients. We offer general, implant, cosmetic and sedation dentistry under one roof. We look after people properly, and our patients notice. Our team also receives 50% off their own dental treatment.

Our values are simple: be honest, take care with the details, keep learning, and treat everyone (patients, suppliers and each other) with respect.

About the role
You’ll lead our front desk. That means running the appointment book, owning the results (not just the tasks), and making sure every patient feels looked after from the first phone call. You’ll lead our junior receptionist, and we’ll agree the goals together and trust you to deliver them.

Key responsibilities

Manage the appointment book so each day runs smoothly and meets our targets

Ensure our database is growing through reviews and referrals

Own recalls, reactivations and treatment follow-up

Take deposits and payments, process health fund claims, and keep accounts up to date

Coordinate with labs, specialists and other health providers

Run the morning huddle and lead, train and mentor our junior receptionist

Provide a short weekly report on how the front desk is tracking

Help the clinical team when we’re running behind (sterilisation, set-up or chairside)

About you

Front desk experience in a dental, medical or allied health practice (dental strongly preferred)

Coordinator, senior receptionist or team leader experience

Confident with practice software (we use Praktika; we’ll train you if you’ve used another system) and Microsoft 365

Experienced with health fund claims, payments and patient accounts

Warm with patients, and comfortable holding a boundary kindly (deposits, cancellation fees)

You notice the detail others miss, and you follow things through without being reminded

You make decisions and own the outcome

Mon/Tue: 7:30am–4:30pm

Wed/Thu: 8:30am–5:30pm

Why you’ll like it here

Four-day week with every Friday off

Above-award pay that reflects your experience

No sales targets: you’ll only ever book what patients actually need

A small team where your work is noticed

Real ownership: you’ll shape how the front office runs