Front Desk Concierge: Workplace Experience Pro

ISS Facilities Services; Croydon Shire; On-site; AUD 50,000 - 65,000; Full time

Job summary

ISS Facilities Services in Croydon is seeking a Receptionist/Concierge to deliver a warm, professional front-of-house service to building users and visitors. You will manage reception, visitor registration, access passes, meeting room bookings, and coordinate with Security and facilities teams.

The role requires excellent customer service, strong communication, and the ability to handle confidential information while supporting workplace experience initiatives.

Qualifications

• Experience in high-profile environments is desirable.
• Excellent verbal and written communication skills.
• Ability to work in a highly confidential environment.
• Strong Microsoft Office knowledge and experience.
• Ability to collaborate as part of a Workplace Experience Team.
• Experience in public sector commercial environments is desirable.
• Ability to manage multiple stakeholder demands and time pressures.
• Previous experience in reception, customer service, and administration activities is preferred.

Responsibilities

• Deliver a warm, professional, and welcoming service to customers, visitors, and colleagues.
• Act as the main point of contact for enquiries, requests, telephone calls, and general assistance.
• Manage the reception area, visitor registration, access passes, meeting room bookings, and visitor arrivals.
• Ensure hosts are notified promptly and support visitors on-site.
• Support meetings, events, room setups, and workplace activities, including outside normal hours when required.
• Build relationships with Security, Engineering, Management, ISS teams, suppliers, and customer groups.
• Conduct building checks and report faults, hazards, and maintenance concerns per procedures.
• Maintain visitor and booking systems and identify opportunities to improve experience and standards.

Skills

Customer service

Communication

Confidentiality

Teamwork

Stakeholder management

Multitasking

Reception skills

Administration

Tools

Microsoft Office

Job description

ISS Facilities Services in Croydon is seeking a Receptionist/Concierge to deliver a warm, professional front-of-house service to building users and visitors. You will manage reception, visitor registration, access passes, meeting room bookings, and coordinate with Security and facilities teams.

The role requires excellent customer service, strong communication, and the ability to handle confidential information while supporting workplace experience initiatives.