Front Desk Concierge & Visitor Experience Pro

The Adecco Group; Newcastle City Council; On-site; AUD 60,000 - 75,000; Full time

Job summary

ADF Careers is seeking a Concierge to provide a friendly and professional front-of-house presence, delivering exceptional customer service and creating a welcoming environment for candidates, visitors and team members.

You will manage front desk operations, handle enquiries, support general office administration, and assist with meeting room bookings and office logistics in a fast-paced environment. Australian citizenship and AGSVA security clearance are required.

Qualifications

• Excellent customer service skills
• Clear and effective verbal and written communication

Responsibilities

• Provide first point of contact service for visitors, employees, candidates and contractors, delivering exceptional customer service.
• Manage incoming enquiries in person and via phone/email, directing them appropriately.
• Support visitor check-in processes and maintain accurate records.
• Assist with general administrative tasks, including data entry and document handling.
• Complete Facility Security Officer (FSO) training and assume Assistant FSO responsibilities.
• Coordinate deliveries and building-related enquiries.
• Ensure reception/front-of-house areas are clean, organized, and presentable.
• Support workplace procedures, including health, safety, and general office protocols.
• Coordinate meeting room bookings and assist with office logistics.
• Report maintenance or office issues promptly.
• Provide administrative and coordination support to the wider team.
• Maintain confidentiality and accuracy of documentation.
• Liaise with internal stakeholders to ensure smooth day-to-day operations.

Job description

ADF Careers is seeking a Concierge to provide a friendly and professional front-of-house presence, delivering exceptional customer service and creating a welcoming environment for candidates, visitors and team members.

You will manage front desk operations, handle enquiries, support general office administration, and assist with meeting room bookings and office logistics in a fast-paced environment. Australian citizenship and AGSVA security clearance are required.