Guest Service Agent - VIP Front Desk & ALL Perks

Mantra Group; Albury City; Vor Ort; AUD 50.000 - 65.000; Vollzeit

Benefits dieser Stelle

ALL Heartist Membership

Family & Friends Discounts

Accor Live Limitless (ALL) Loyaltya0

Learn Your Way (Accor Academy/Typsy)

Build Your Network

Zusammenfassung

Mantra Albury is seeking a Guest Service Agent to warmly welcome guests, manage check-in/out, and drive memorable stays. You will liaise with guests and colleagues to ensure smooth operations and seamless service throughout their visit.

Join a vibrant team at a premier hotel in Riverina, with opportunities to grow in hospitality and enjoy Accor ALL benefits and training resources as part of your career development.

Qualifikationen

• Experience in hotel front desk operations and guest liaison.
• Strong customer service focus with ability to handle diverse guests.
• Excellent written and verbal communication skills.
• Ability to multi-task and stay organized in a fast-paced environment.

Aufgaben

• Roll out the red carpet of hospitality from check-in to check-out.
• Confidant in communicating with guests and colleagues to ensure cohesive collaboration.
• Conquer challenges alongside guests, transforming dilemmas into successful resolutions.
• Promote hotel amenities and services with deep product knowledge.
• Share information on neighbourhood hotspots and local attractions with guests.
• Handle reservations and manage guest accounts accurately.

Kenntnisse

Front desk experience

Customer service

Communication

Team collaboration

Time management

Jobbeschreibung

Mantra Albury is seeking a Guest Service Agent to warmly welcome guests, manage check-in/out, and drive memorable stays. You will liaise with guests and colleagues to ensure smooth operations and seamless service throughout their visit.

Join a vibrant team at a premier hotel in Riverina, with opportunities to grow in hospitality and enjoy Accor ALL benefits and training resources as part of your career development.