VIP Front Desk Host — Hospitality & Local Insider

Accor; North Canberra; On-site; AUD 30,000 - 47,000; Full time

Benefits offered by this job

ALL Heartist Membership

Family & Friends Discounts

ALL Loyalty Program

Accor Academy

Typsy training

Global career opportunities

Job summary

Mantra MacArthur Hotel, operating under Accor, is seeking a Guest Service Agent to warmly welcome guests from check-in to check-out and deliver exceptional hospitality. You will assist guests with reservations, offer local recommendations, and collaborate with team members to ensure a seamless stay.

The role requires strong communication, problem-solving abilities, and a flexible schedule including nights and holidays.

Qualifications

• Previous experience in hotel front desk operations is valuable.
• Strong customer service orientation.
• Ability to work in a team and independently.
• Excellent organizational and time management skills.
• Strong written and verbal communication.
• Availability for nights, weekends and public holidays.

Responsibilities

• Greet guests and ensure a warm welcome from check-in to check-out.
• Communicate effectively with guests and colleagues to ensure smooth operations.
• Resolve guest issues and turn challenges into positive outcomes.
• Promote hotel amenities and services to guests.
• Share local area information and highlights with guests.
• Manage reservations and guest accounts accurately.

Skills

Front desk experience

Customer service mindset

Teamwork & independence

Multitasking & time management

Communication skills

Shift flexibility

Job description

Mantra MacArthur Hotel, operating under Accor, is seeking a Guest Service Agent to warmly welcome guests from check-in to check-out and deliver exceptional hospitality. You will assist guests with reservations, offer local recommendations, and collaborate with team members to ensure a seamless stay.

The role requires strong communication, problem-solving abilities, and a flexible schedule including nights and holidays.