Front Desk & Client Services Officer - Part-Time Evenings

Relationships Australia; Greater Shepparton; On-site; AUD 79,000 - 82,000; Part time

Benefits offered by this job

Salary packaging

Generous leave entitlements

Professional development opportunities

Career progression opportunities

Christmas/New Year leave

Job summary

Relationships Australia Victoria (RAV) is seeking a motivated Client Services Officer for the Shepparton centre on a fixed term 0.4 FTE arrangement until October 2027. You will be the welcoming first contact for walk-in clients, handle phone inquiries, respond to emails, and coordinate bookings and data entry to support high-quality services.

The role requires confidentiality, keyboard and systems proficiency, and the ability to manage competing demands while delivering excellent customer

Qualifications

• Office Administration certificate and/or previous experience in a similar administration capacity.
• Competent in Microsoft Office suite and ability to pick up new programs and business systems with ease.
• Experienced in answering high volume inbound calls and delivering high-quality customer service.
• High level of confidentiality to ensure client personal and financial information is maintained along with proven capacity to sustain attention and work effectively despite competing demands or disruptions.

Responsibilities

• Support centre management and staff to enable high-quality client service.
• Provide a welcoming first point of contact to walk-in clients and direct phone inquiries.
• Respond to emails in a helpful manner and coordinate bookings and data entry.
• Process appointments and undertake basic assessment of client service needs as required.

Skills

Office administration

Customer service

Data entry

Call handling

Education

Office Administration certificate

Tools

Microsoft Office suite

Job description

Relationships Australia Victoria (RAV) is seeking a motivated Client Services Officer for the Shepparton centre on a fixed term 0.4 FTE arrangement until October 2027. You will be the welcoming first contact for walk-in clients, handle phone inquiries, respond to emails, and coordinate bookings and data entry to support high-quality services.

The role requires confidentiality, keyboard and systems proficiency, and the ability to manage competing demands while delivering excellent customer