Client Services Officer

Relationships Australia; Greater Shepparton; Presencial; AUD 79.000 - 82.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Salary packaging

Generous leave entitlements

Professional development opportunities

Career progression opportunities

Christmas/New Year leave

Descripción de la vacante

Relationships Australia Victoria (RAV) is seeking a motivated Client Services Officer for the Shepparton centre on a fixed term 0.4 FTE arrangement until October 2027. You will be the welcoming first contact for walk-in clients, handle phone inquiries, respond to emails, and coordinate bookings and data entry to support high-quality services.

The role requires confidentiality, keyboard and systems proficiency, and the ability to manage competing demands while delivering excellent customer

Formación

• Office Administration certificate and/or previous experience in a similar administration capacity.
• Competent in Microsoft Office suite and ability to pick up new programs and business systems with ease.
• Experienced in answering high volume inbound calls and delivering high-quality customer service.
• High level of confidentiality to ensure client personal and financial information is maintained along with proven capacity to sustain attention and work effectively despite competing demands or disruptions.

Responsabilidades

• Support centre management and staff to enable high-quality client service.
• Provide a welcoming first point of contact to walk-in clients and direct phone inquiries.
• Respond to emails in a helpful manner and coordinate bookings and data entry.
• Process appointments and undertake basic assessment of client service needs as required.

Conocimientos

Office administration

Customer service

Data entry

Call handling

Educación

Office Administration certificate

Herramientas

Microsoft Office suite

Descripción del empleo

This is an exciting opportunity for a motivated, experienced Client Services Officer to join RAV at our Shepparton centre.

RelationshipsAustralia Victoria (RAV) is a community-based, not-for-profit organisation withno religious affiliations. Our vision is for positive, respectful, safe andfulfilling relationships for all Australians. For more than 75 years, we havebeen delivering high-quality family and relationship support services, and wenow support more than 20,000 clients every year. We have over 400 dedicatedemployees working from 21 centres across metropolitan Melbourne and regionalVictoria.

About therole

Reporting to the Centre Manager Shepparton, your key responsibilitiesinclude supporting the centre management and staff, as well as enabling theCentre to provide high-quality service to clients. You will provide a welcomingfirst point of contact to walk-in clients, directing incoming phone enquiriesabout our services and responding to emails in a helpful manner. You will alsobe responsible for ensuring efficient coordination, booking, data entry andprocessing of all appointments and undertaking basic assessment of clientservice needs as required.

These roles are based at ourShepparton centre, on a part-time fixed term (0.4 FTE) role until October 2027, with a weekly evening shift. The base salary range for this role is $79,377- $81,616 (pro-rata) per annum.

About you

• OfficeAdministration certificate and/or previous experience in a similaradministration capacity.
• Competentin Microsoft Office suite and ability to pick up new programs and businesssystems with ease.
• Experiencedin answering high volume inbound calls and delivering high-quality customerservice.
• High level of confidentiality to ensure clientpersonal and financial information is maintained along with proven capacity tosustain attention and work effectively despite competing demands ordisruptions.

Weprovide

• Attractive salary including salary packaging andgenerous leave benefits
• Professional development and Career progressionopportunities.
• Generous leave entitlements and Christmas/New Yearleave.

Applications close Monday 26 October2026

RAV iscommitted to developing an inclusive and diverse workforce. We encourageapplications from First Nations peoples, people from under-representedculturally and linguistically diverse backgrounds, people from lesbian, gay,bisexual, transgender, intersex, queer, asexual (LGBTIQA+) communities, andpeople living with disability. We are committed to the safety of our clientsand staff and promote a child-safe work environment. We recognise the lifelong impactsof childhood trauma and recognise those who had children taken away from them.