Front Desk & Customer Service Officer

Department of Families, Fairness & Housing VIC; Sale; On-site; AUD 55,000 - 65,000; Full time

Job summary

Department of Families, Fairness & Housing VIC in Sale is seeking a Reception Services Officer to greet clients, answer inquiries, and direct them to the correct program area, delivering accurate information with a welcoming, professional demeanor.

The role focuses on delivering high-quality telephone and reception services, handling enquiries, and supporting staff and visitors while upholding the department's values.

Responsibilities

• Provide high quality telephone and reception service to clients, service providers and the public in a welcoming and professional manner.
• Attend appropriately to each enquiry by establishing purpose, assessing service required and providing appropriate response.
• Maintain effective working relationships, liaise with staff at all levels.

Job description

Department of Families, Fairness & Housing VIC in Sale is seeking a Reception Services Officer to greet clients, answer inquiries, and direct them to the correct program area, delivering accurate information with a welcoming, professional demeanor.

The role focuses on delivering high-quality telephone and reception services, handling enquiries, and supporting staff and visitors while upholding the department's values.