Front Desk & Client Experience Specialist

Wagga Trucks; Wagga Wagga City Council; On-site; AUD 45,000 - 55,000; Full time

Job summary

Wagga Trucks is seeking a professional Receptionist to be the first point of contact for clients, visitors, suppliers and staff. You will provide a welcoming, efficient reception service and support day-to-day office administration to ensure enquiries and appointments are handled promptly.

You will handle phone enquiries, sign-in visitors, coordinate meeting room bookings and maintain accurate records in the CRM and other systems.

Qualifications

• Certificate III or IV in Business Administration, Customer Service or related field is desirable.
• Current driver’s licence is desirable.
• Experience in receptionist, customer service, administration or front-desk roles desirable.
• Experience using phone systems, email, Microsoft Office and general business systems.

Responsibilities

• Welcome clients, visitors, suppliers and staff and provide clear assistance on arrival.
• Answer incoming phone calls, take accurate messages and direct enquiries to the appropriate person or department.
• Manage visitor sign-in processes and ensure reception areas are tidy, safe and professionally presented.
• Coordinate meeting room bookings, appointments and visitor requirements.
• Receive and distribute incoming mail, deliveries and courier items.
• Monitor general email inboxes where required and direct enquiries appropriately.
• Maintain accurate records of messages, bookings and visitor information.
• Enter corporate credit card transactions and collect tax invoices.
• Ensure records are entered into the company CRM and maintain accurate data.
• Support office presentation by keeping reception, meeting rooms and shared areas organized.

Skills

Phone system proficiency

Microsoft Office

Strong communication

Attention to detail

Education

Certificate III/IV in Business Admin

Tools

CRM software

Job description

Wagga Trucks is seeking a professional Receptionist to be the first point of contact for clients, visitors, suppliers and staff. You will provide a welcoming, efficient reception service and support day-to-day office administration to ensure enquiries and appointments are handled promptly.

You will handle phone enquiries, sign-in visitors, coordinate meeting room bookings and maintain accurate records in the CRM and other systems.