Front Desk & Admin Coordinator - Residential Care

Wongaburra Society; Beaudesert; On-site; AUD 52,000 - 64,000; Full time

Job summary

Wongaburra Society seeks a warm, professional Receptionist to be the first point of contact for visitors, families, contractors and staff at our residential care site.

You will answer calls, manage sign‑in/out, coordinate access, support the Clinical Care Coordinator and nurses, and provide reliable administrative assistance while upholding confidentiality.

This front‑of‑house role contributes to smooth day‑to‑day operations and resident wellbeing in a caring, regulated environment.

Qualifications

• Prior reception/front‑of‑desk experience is highly desirable.
• Experience in aged care or regulated healthcare settings is advantageous.
• Proficiency with Microsoft Office and ability to learn new systems.
• Excellent verbal and written communication and customer service.
• Strong organisational skills and attention to detail.
• Ability to multi-task and stay calm in busy environments.
• Maintain confidentiality and adhere to WHS policies.

Responsibilities

• Greet and welcome visitors, families, residents and contractors in a friendly, professional manner.
• Answer the main reception line, direct calls and take accurate messages.
• Manage visitor sign‑in/out processes, site access and security monitoring (including CCTV).
• Schedule and coordinate appointments, manage calendars and assist with transport arrangements.
• Provide information and practical assistance to residents, families and visitors.
• Maintain a clean, tidy and welcoming reception area.
• Handle mail and deliveries, maintain stationery supplies and support meeting preparation.
• Provide administrative support to the Clinical Care Coordinator and Charge Nurses (document preparation, filing, archiving, posters/flyers, records management, etc.).
• Assist with minor IT/phone troubleshooting and contractor coordination.
• Uphold confidentiality, facility policies and Work Health & Safety requirements at all times.

Skills

Interpersonal skills

Customer service orientation

Organisational skills

Communication skills

Calm under pressure

Discretion & confidentiality

Police check

Tools

Microsoft Office

Job description

Wongaburra Society seeks a warm, professional Receptionist to be the first point of contact for visitors, families, contractors and staff at our residential care site.

You will answer calls, manage sign‑in/out, coordinate access, support the Clinical Care Coordinator and nurses, and provide reliable administrative assistance while upholding confidentiality.

This front‑of‑house role contributes to smooth day‑to‑day operations and resident wellbeing in a caring, regulated environment.