Front Office All Rounder - Full Time

Mövenpick Hotels & Resorts; City of Hobart; On-site; AUD 48,000 - 65,000; Full time

Benefits offered by this job

ALL Heartist Membership

Family & Friends Discounts

Accor Live Limitless Loyalty Program

Learn Your Way training platform

Dynamic hotel environment

Recognition of service anniversaries

Job summary

Mövenpick Hotel Hobart is seeking a Front Office All Rounder to work across all areas of the Front Office, delivering efficient, friendly service and creating unforgettable moments for guests.

You will handle check-in/out, valet, luggage and guest requests, with a 24/7 roster. A Tasmanian manual driver's license is essential; strong communication and computer skills are required. Join a Heartist team and enjoy All Heartist benefits.

Qualifications

• An energetic, team-focused and can-do attitude.
• Enthusiasm to connect with guests and to hear their story.
• Exceptional communication skills, both written and verbal.
• High level of computer literacy.
• Excellent attention to detail.
• The ability to work across a 24/7 roster - evenings, mornings and weekend.
• Full Tasmanian Manual Drivers Licence is essential.

Responsibilities

• Provide efficient, friendly and professional service to all guests.
• Show efficiency in constantly striving to provide total customer satisfaction.
• Take initiative to ensure that interactions with our guests (internal or external) are positive, productive, and professional.
• Logging all guest requests to ensure all request are met within established timeframes
• Following up with the relevant team member to ensure guest requests are being fulfilled
• Assisting and directing guests with local attractions and directions
• Securely storing and delivering guest luggage
• Assist with and cover valet parking as required.

Skills

Energetic attitude

Guest interaction

Excellent communication

Computer literacy

Attention to detail

24/7 availability

Tasmanian Driver Licence

Job description

Company Description

At Mövenpick Hotel Hobart we do ordinary things in an extraordinary way. We believe true hospitality is about turning small gestures into heartwarming moments and are looking for a

Located in the heart of Hobart, this 221-room premium hotel offers an exceptional location, unique design, outstanding service and an exciting dining concept.

As a Front Office All Rounder, you will work across all areas of the Front Office. No two days are the same. You will assist our guests with all aspects of their arrival and departure experience, and everything in between - check in, check out, valet parking, luggage assistance, and responding to guest requests - whilst at the same time, creating unforgettable heartfelt moments.

We are looking for people who have the passion and willingness to actively contribute to our customers experience.

Hospitality is a work of heart. Join us and become a Heartist®.

Job Description

• Provide efficient, friendly and professional service to all guests.
• Show efficiency in constantly striving to provide total customer satisfaction.
• Take initiative to ensure that interactions with our guests (internal or external) are positive, productive, and professional.
• Logging all guest requests to ensure all request are met within established timeframes
• Following up with the relevant team member to ensure guest requests are being fulfilled
• Assisting and directing guests with local attractions and directions
• Securely storing and delivering guest luggage
• Assist with and cover valet parking as required.

Qualifications

• An energetic, team-focused and can-do attitude
• Enthusiasm to connect with guests and to hear their story
• Exceptional communication skills, both written and verbal
• High level of computer literacy
• Excellent attention to detail
• The ability to work across a 24/7 roster - evenings, mornings and weekend
• Full Tasmanian Manual Drivers Licence is essential

Additional Information

What is in it for you?

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts - Available on a range of accommodation, services, and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
• “Learn Your Way” with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training
• Be part of a dynamic hotel environment with a supportive and fun team
• Recognition of service anniversaries and Accor Tenure Milestones.