Front Desk & Admin Support Specialist – Aged Care

Point One Navigation, Inc.; Toowoomba Regional; On-site; AUD 50,000 - 60,000; Full time

Job summary

Infinite Aged Care is seeking a Customer Support Assistant in Toowoomba Mt Lofty to serve as the front-of-house face for reception and admin. You will interact with residents, families and health professionals, supporting a welcoming environment and smooth administration.

The role requires strong general administration skills, data entry accuracy, and a proactive safety mindset. Aged care context and NDIS screening are relevant to daily duties.

Qualifications

• Friendly and helpful person with natural drive to help others.
• Strong skills in general administration and data entry.
• Excellent attention to detail and communication skills.
• NDIS Worker Screening Clearance (or ability to obtain one).
• Flexible attitude and passion for quality aged care support.
• Proactive approach to identifying and preventing safety hazards.

Responsibilities

• Front-of-house reception and admin area operations.
• Assist nursing, hospitality and care staff to support residents and families.
• Maintain welcoming, warm environment and record management in line with processes.

Skills

Data entry

Attention to detail

Interpersonal skills

Written and verbal communication

Self-management

Customer service mindset

Safety awareness

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Infinite Aged Care is seeking a Customer Support Assistant in Toowoomba Mt Lofty to serve as the front-of-house face for reception and admin. You will interact with residents, families and health professionals, supporting a welcoming environment and smooth administration.

The role requires strong general administration skills, data entry accuracy, and a proactive safety mindset. Aged care context and NDIS screening are relevant to daily duties.