Network Customer Support Engineer

Point One Navigation, Inc.; Toowoomba Regional; On-site; AUD 50,000 - 60,000; Full time

Job summary

Infinite Aged Care is seeking a Customer Support Assistant in Toowoomba Mt Lofty to serve as the front-of-house face for reception and admin. You will interact with residents, families and health professionals, supporting a welcoming environment and smooth administration.

The role requires strong general administration skills, data entry accuracy, and a proactive safety mindset. Aged care context and NDIS screening are relevant to daily duties.

Qualifications

• Friendly and helpful person with natural drive to help others.
• Strong skills in general administration and data entry.
• Excellent attention to detail and communication skills.
• NDIS Worker Screening Clearance (or ability to obtain one).
• Flexible attitude and passion for quality aged care support.
• Proactive approach to identifying and preventing safety hazards.

Responsibilities

• Front-of-house reception and admin area operations.
• Assist nursing, hospitality and care staff to support residents and families.
• Maintain welcoming, warm environment and record management in line with processes.

Skills

Data entry

Attention to detail

Interpersonal skills

Written and verbal communication

Self-management

Customer service mindset

Safety awareness

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

At Infinite Aged Care, the Customer Support Assistant works with General Manager, Head of department Managers, Nursing, hospitality and care staff to ensure all teams are providing the best residents care and fun every day! At our Toowoomba care home called Mt Lofty, this role is the front‑of‑house face of the reception and admin area and it's critical to create a welcoming, warm and caring first impression and environment. Interactions with allied health care professionals, visitors, residents, and their families is a regular part of the day and offers a wide range of fun and caring opportunities to support others whilst helping the running of our administration team.

You are a friendly and helpful person who has natural drive to help others, strong skills in general administration, with excellent attention to details, strong interpersonal skills in written and verbal communication skills as well as;

• Good working knowledge of Microsoft suite of products (word, excel, power point)
• Accurate data entry skills and ability to “self-manage” and work to deadlines.
• Quick learner to pick up and follow set operational processes and record management
• Have a valid NDIS Workers Screening Clearance (or have the ability to get one)
• A flexible and willing attitude and passion for quality Aged Care support.
• Proactive and measured attitude to identifying & preventing safety hazards in the workplace
• Whilst not essential, experience in a regulated environment such as childcare or healthcare

Who are we?

Infinite Aged Care is a rapidly growing leader in residential aged care with over 30 years of experience. We have facilities in Queensland, NSW, South Australia and Victoria. We offer our employees the opportunity to broaden their skills and achieve their potential.