Customer Support Assistant

Infinite Care; Toowoomba Regional; On-site; AUD 52,000 - 64,000; Full time

Benefits offered by this job

Salary sacrificing

Career growth

Training programs

Team environment

Safety-first

Wellbeing activities

Employee discounts

Fitness Passport

Veterans encouraged

Job summary

Infinite Aged Care's Mt Lofty Toowoomba home is seeking a Customer Support Assistant to be the friendly front-of-house for the reception and admin area, supporting managers, nursing and care staff to ensure residents receive great care and a welcoming environment. You will interact with visitors, residents and families, follow operational processes, and contribute to running the administration team.

A friendly, proactive attitude and strong Microsoft Office skills are essential.

Qualifications

• Strong general administration skills and attention to detail.
• Excellent written and verbal communication with interpersonal skills.
• Proficiency in Microsoft Office suite (Word/Excel/PowerPoint).

Responsibilities

• Front-of-house face of the reception and admin area.
• Support General Manager, department heads, nursing, hospitality and care staff.
• Assist with documentation, record management and daily admin tasks.

Skills

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Data entry

Self-management

Job description

At Infinite Aged Care, the Customer Support Assistant works with General Manager, Head of department Managers, Nursing, hospitality and care staff to ensure all teams are providing the best residents care and fun every day! At our Toowoomba care home called Mt Lofty, this role is the front-of-house face of the reception and admin area and it's critical to create a welcoming, warm and caring first impression and environment. Interactions with allied health care professionals, visitors, residents, and their families is a regular part of the day and offers a wide range of fun and caring opportunities to support others whilst helping the running of our administration team.

To learn more about our Toowoomba care home navigate via this link: Aged Care Toowoomba - Mount Lofty Nursing Home | Infinite Care

About You

You are a friendly and helpful person who has natural drive to help others, strong skills in general administration, with excellent attention to details, strong interpersonal skills in written and verbal communication skills as well as;

• Good working knowledge of Microsoft suite of products (word, excel, power point)
• Accurate data entry skills and ability to "self-manage" and work to deadlines.
• Quick learner to pick up and follow set operational processes and record management
• Have a valid NDIS Workers Screening Clearance (or have the ability to get one)
• A flexible and willing attitude and passion for quality Aged Care support.
• Proactive and measured attitude to identifying & preventing safety hazards in the workplac
• Whilst not essential, experience in a regulated environment such as childcare or healthcare

Who are we?

Infinite Aged Care is a rapidly growing leader in residential aged care with over 30 years of experience. We have facilities in Queensland, NSW, South Australia and Victoria. We offer our employees the opportunity to broaden their skills and achieve their potential.

Learn more about Infinite's One Community workforce approach that embraces all peoples' and diverse backgrounds to help us deliver high standard of resident care outcomes across our 19 homes nationally: One Community - Infinite Care

Benefits - Why work for us?

• Access to non-for-profit (NFP) salary sacrificing employee benefits for permanent employees
• Career growth opportunities within a strong mentoring team culture.
• Access to in-house and online training programs - FREE to all employees.
• Supportive, positive team environment with a strong caring work ethic.
• Companywide safety-first workplaces for our residents, families and staff.
• Positive wellbeing, fun and engaging team / shift activities.
• Access to family friendly benefits like our EAP and Flare (employee discounts).
• Fitness Passport, discounted access to fitness and wellbeing classes.
• Defence/Military Veterans are encouraged to apply.

NOTE: To be successful in this position you will be required to complete pre-employment checks including work rights. You will also need to hold a current NDIS clearance and/or be happy to apply. Part of your application will be providing proof of age e.g. driver's license or age card (Passport will not be accepted). If you don’t have this, you will need to apply via the state-based Department of Transport websites.