Front Desk Admin & Customer Experience Coordinator

Mountain Trail RV; Albury City; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Competitive remuneration

Exposure to both sales and after-sales

Job summary

Mountain Trail RV is seeking an organised, professional Administrator to join our Albury team. Based at our front reception, you will be the first point of contact for customers and support both sales and after-sales activities.

You will coordinate service bookings, warranty and insurance claims, parts ordering and vehicle registrations, while maintaining clear customer communication to ensure a smooth experience for our customers.

Qualifications

• Previous experience in a customer-facing administration, sales or service support role.
• Strong written and verbal communication skills.
• A professional and confident approach to customer service.
• Ability to remain calm and solution-focused in challenging customer situations.
• Excellent organisation, time management and attention to detail.
• Ability to manage multiple priorities in a busy workplace.
• Experience with Microsoft Office and CRM or business management systems.

Responsibilities

• Act as a key point of contact for customers at reception, via phone and email.
• Coordinate service bookings, warranty and insurance claims, and parts ordering.
• Prepare invoices and process after-sales transactions.
• Complete vehicle and product registration documentation.
• Coordinate customer handovers and support the sales team with documentation.
• Prepare monthly service and warranty reports.
• Maintain accurate customer, service and sales records.
• Assist with general office administration and day-to-day tasks.

Skills

Customer-facing administration

Strong communication

Organisation

Microsoft Office

CRM knowledge

Team collaboration

Tools

CRM software

Microsoft Office

Job description

Mountain Trail RV is seeking an organised, professional Administrator to join our Albury team. Based at our front reception, you will be the first point of contact for customers and support both sales and after-sales activities.

You will coordinate service bookings, warranty and insurance claims, parts ordering and vehicle registrations, while maintaining clear customer communication to ensure a smooth experience for our customers.