Administrator

Mountain Trail RV; Gold Coast City; On-site; AUD 60,000 - 70,000; Full time

Job summary

Mountain Trail RV, a leading Australian off-road caravan manufacturer, seeks an experienced Administrator in Southport, QLD. This full-time role supports sales and client services, handling inquiries, appointments, invoicing, and after-sales records to ensure smooth operations and excellent customer service.

You will manage showroom visits, triage calls, coordinate parts and service activities, and assist with show prep while maintaining brand standards and strong internal teamwork.

Qualifications

• Experience in a customer-facing administrative role; manufacturing industry experience is desirable.
• Excellent verbal and written communication with ability to de‑escalate frustrated customers.
• Proficient with Microsoft Office and CRM systems; willingness to learn new software.
• Strong attention to detail, organization, teamwork, and professional demeanor.
• Formal qualifications are not required; practical experience is valued.

Responsibilities

• Serve as the primary contact for customers across all channels.
• Greet and assist showroom visitors in Southport professionally.
• Triaging calls and directing to the appropriate team members.
• Maintain showroom presentation and brand-standard styling.
• Monitor feedback and escalate issues to management as needed.
• Coordinate and book sales and service appointments for Southport and other locations.
• Handle registration admin and support sales during handovers.
• Provide coverage for sales inquiries during show periods.
• Assist with caravan show prep and execution as needed.
• Manage records for after-sales service and warranties.
• Coordinate parts ordering, tracking, and delivery; liaise with service teams.
• Handle daily invoicing, purchase orders, and account reconciliations.
• Oversee monthly service and warranty reporting for the Southport location.
• Support general office duties, including supplies and mail.

Skills

Customer service

Communication

Attention to detail

Teamwork

Tools

Microsoft Office Suite

CRM platforms

Job description

About us Mountain Trail RV (MTRV) is an Australian leading off-road caravan manufacturer. For over 20 years, we have proudly manufactured our caravans in Albury, building a strong reputation for quality workmanship and exceptional customer service.

About the Role We are seeking an experienced and organised Administrator to join the team at Mountain Trail RV in Southport, QLD. This is a full-time position that plays a vital role in supporting the smooth operation of our sales and client services functions. As Administrator, you will be the backbone of our office operations, managing administrative tasks, coordinating with clients and sales team members, and ensuring that all processes run efficiently. This role is essential to maintaining our high standards of customer service and operational excellence.

What you'll be doing

Serve as the primary point of contact for Mountain Trail RV customers across all channels (in-house, email, and telephone).

Professionally greet and assist visitors to the Southport showroom.

Triage incoming calls and efficiently direct them to the appropriate team members.

Maintain the Southport showroom presentation, ensuring general cleanliness, indoor plant care, and display styling meet brand standards.

Monitor customer feedback and proactively assist in escalating any issues to management.

Coordinate and book sales appointments for the Southport showroom and service bookings for both MTRV locations.

Complete registration administration and provide reliable secondary coverage for the sales team during vehicle handovers.

Provide secondary coverage for sales enquiries during key industry show periods.

Provide ad-hoc assistance with Caravan Show preparation and execution.

Accurately manage, track, and update records for after-sales service, manufacturer/supplier warranties, and insurance claims.

Coordinate the ordering, tracking, and delivery of parts and accessories.

Liaise closely with service technicians, workshop staff, and third-party repairers to ensure timely service and repair completion.

Handle daily invoicing, purchase order raising, and account reconciliations to ensure efficient transaction processing.

Oversee monthly service and warranty reporting for the Southport location.

Manage general office duties on an ad-hoc basis, including office supply ordering and incoming/outgoing mail.

Skills and Experience

Experience: Proven track record in a customer-facing administrative role (experience within a manufacturing industry is highly desirable).

Communication Skills: Exceptional verbal and written communication skills with the ability to de-escalate frustrated customers and find win-win solutions.

Tech Savvy: Practical working knowledge of the Microsoft Office Suite and CRM platforms (or a strong willingness and ability to learn new systems).

Key Attributes: High attention to detail, strong organisational skills, a collaborative team-player mindset, and a professional, confident manner.

Qualifications: Formal qualifications are not required; we value your practical experience, growth mindset, and dedication to safe work practices.

Industry Knowledge: Prior exposure to parts ordering, warranty claims, and insurance processes is a major plus.

Join Our Team

MTRV is excited about the future, and we are looking for an organised, detail-oriented professional with strong administrative skills and a commitment to excellent customer service to join our team and contribute to the continued growth of our business.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• How many years' experience do you have in an Administration Role?
• Which of the following statements best describes your right to work in Australia?
• Which of the following Microsoft Office products are you experienced with?
• Do you have experience in administration?
• Do you have experience in a sales role?
• Do you have customer service experience?
• Do you have data entry experience?

What can I earn as an Administration Officer