Customer-Facing Administrative & Scheduling Coordinator

Jaqmar Pty. Ltd.; Mackay Regional; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Discounted Health Insurance

AAA Nominations & awards

Wellbeing Committee activities

WhereFit membership discounts

Job summary

dormakaba Mackay is seeking an Administration Coordinator to support day-to-day branch operations. You will be the first point of contact for customers, handling administration, scheduling, and data management to enable smooth service delivery.

Reporting to the Branch Manager, you will coordinate quotes, orders, invoices, and installation schedules while liaising with technicians and suppliers to ensure timely service and accurate records.

Qualifications

• Previous experience in administration, customer service, scheduling, or coordination roles.
• Strong customer service, communication, and relationship-building skills.
• High attention to detail with accurate data entry and record management capabilities.
• Strong organisational, problem-solving, and time management skills, with the ability to manage multiple priorities.
• Proficiency in Microsoft Office and computer-based systems, with a proactive attitude and willingness to learn new processes.

Responsibilities

• Manage reception, inbound calls, and customer enquiries across phone, email, and walk-in channels.
• Respond to service requests and maintain effective customer communications.
• Prepare and process quotes, orders, invoices, and purchase orders.
• Schedule and coordinate installations, maintenance, and service activities.
• Create and maintain accurate job cards, service documentation, and operational data.
• Receive stock, maintain inventory records, and manage BOM data accuracy.
• Process contractor invoices and support accounts and administrative functions.
• Liaise with technicians, installers, suppliers, contractors, and the Branch Manager to ensure smooth service delivery and operational support.

Skills

Administration

Customer service

Scheduling

Coordination

Data entry

Tools

ERP systems

Inventory management software

Job scheduling software

Microsoft Office

Job description

dormakaba Mackay is seeking an Administration Coordinator to support day-to-day branch operations. You will be the first point of contact for customers, handling administration, scheduling, and data management to enable smooth service delivery.

Reporting to the Branch Manager, you will coordinate quotes, orders, invoices, and installation schedules while liaising with technicians and suppliers to ensure timely service and accurate records.