Freight Investigator — Remote-Friendly Ops & Customer Care

Team Global Express Pty; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Flexible work including work from home

Parental leave policy

Job summary

Team Global Express Pty is hiring a Freight Investigator at Melbourne Airport to join our Operations team. You will locate and investigate freight discrepancies, resolve customer enquiries promptly, and work with depots and internal teams to improve processes.

You will use Salesforce to track cases, maintain accurate records, and participate in continuous improvement to prevent recurring issues. A tech-savvy, customer-focused approach will be essential in this fast-paced role.

Qualifications

• Proficient computer literacy with strong Excel skills.

Responsibilities

• Conduct physical depot searches to locate freight and resolve enquiries.
• Manage Salesforce activities with accurate updates and timely resolutions.
• Investigate issues such as re-delivery, re-direction, damaged freight, unidentified freight, and depot collections.
• Collaborate with depots and internal teams to resolve freight issues.

Skills

Excel

Customer service

Time management

Communication

Tools

Salesforce

Job description

Team Global Express Pty is hiring a Freight Investigator at Melbourne Airport to join our Operations team. You will locate and investigate freight discrepancies, resolve customer enquiries promptly, and work with depots and internal teams to improve processes.

You will use Salesforce to track cases, maintain accurate records, and participate in continuous improvement to prevent recurring issues. A tech-savvy, customer-focused approach will be essential in this fast-paced role.