Freight Investigator

Team Global Express; Melbourne; Sur place; AUD 65 000 - 90 000; Plein temps

Résumé du poste

Team Global Express is seeking a Freight Investigator to join our Melbourne Airport-based Operations team. You will locate and investigate freight discrepancies, resolve customer inquiries promptly, and collaborate with internal teams to prevent recurring issues.

This role requires strong Excel skills, familiarity with Salesforce, and a customer-centric approach to ensure efficient freight handling and resolving enquiries with urgency.

Qualifications

• Previous experience in a customer-facing role within logistics is desirable.
• Proficient with Excel and common CRM systems.
• Ability to work in a time-sensitive environment and remain calm under pressure.

Responsabilités

• Conduct depot searches to locate freight and resolve customer enquiries.
• Manage Salesforce activities with accurate updates and timely resolutions.
• Investigate re-delivery, re-direction, damaged or unidentified freight and depot collections.
• Collaborate with depots and internal teams to resolve freight issues.
• Maintain scanning compliance and ensure efficient freight processing.
• Provide excellent customer service with empathy and urgency.
• Identify opportunities for process improvements and contribute to continuous improvement.

Connaissances

Customer service

Attention to detail

Organisational skills

Outils

Salesforce

Freight management systems

Description du poste

Are you passionate about delivering exceptional customer experiences and solving complex problems? Team Global Express is seeking a Freight Investigator to join our Operations team at our Melbourne Airport location and play a vital role in investigating freight issues and ensuring customer enquiries are resolved promptly.

About the Role:

As a Freight Investigator, you will be responsible for locating and investigating freight discrepancies, resolving customer enquiries, and ensuring freight issues are addressed efficiently. You will work closely with internal stakeholders, utilize Salesforce to track and update enquiries, and contribute to process improvements to prevent recurring issues.

Key Responsibilities:

• Conduct physical depot searches to locate freight and resolve customer enquiries.
• Manage Salesforce activities, ensuring accurate updates and timely resolution.
• Investigate issues involving re-delivery, re-direction, damaged freight, unidentified freight, and customer depot collections.
• Collaborate with other depots and internal teams to investigate and resolve freight issues.
• Maintain scanning compliance and ensure freight is processed efficiently.
• Provide excellent customer service, demonstrating empathy and urgency in resolving enquiries.
• Identify opportunities for process improvement and contribute to a culture of continuous improvement.

What We’re Looking For:

Technical Skills:

Good computer literacy, proficiency in Microsoft Excel, and the ability to learn and navigate freight management, tracking and customer relationship systems. An understanding of freight processes and delivery operations is highly regarded.

Business Skills:

Strong organizational skills, ability to work in a time-sensitive environment, and knowledge of freight flow and depot operations.

Human Relations Skills:

Excellent communication skills, customer-centric mindset, ability to build effective relationships, and resolve conflicts quickly.

Experience:

Previous experience in a customer-facing role, logistics environment, or depot operations is highly desirable.

Why Join Us?

At Team Global Express, we foster a culture of care, teamwork, and operational excellence. You’ll have the opportunity to make a real impact, work with a dynamic team, and contribute to improving processes and customer satisfaction. to become a part of our Freight Solutions team and help us deliver outstanding service to our customers!