Freight Investigator

Team Global Express Pty Ltd; Melbourne; Hybrid; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Flexible work options

Training & mentoring

Employee perks & discounts

Parental leave

Peer recognition awards

Job summary

Team Global Express Pty Ltd in Melbourne is seeking a Freight Investigator to locate freight discrepancies, resolve customer enquiries, and ensure issues are addressed promptly. You will use Salesforce to track cases and collaborate with internal teams to drive faster resolutions.

The role emphasises strong communication, high organisation, and a proactive approach to process improvements that prevent recurring problems. Prior logistics or depot experience is desirable.

Qualifications

• Good computer literacy and ability to learn freight management and CRM systems.
• Experience in customer-facing roles within logistics or depot operations.
• Understanding of freight processes and delivery operations is advantageous.

Responsibilities

• Conduct physical depot searches to locate freight and resolve customer enquiries.
• Manage Salesforce activities, ensuring accurate updates and timely resolution.
• Investigate issues involving re-delivery, re-direction, damaged freight, unidentified freight, and customer depot collections.
• Collaborate with other depots and internal teams to investigate and resolve freight issues.
• Maintain scanning compliance and ensure freight is processed efficiently.
• Provide excellent customer service, demonstrating empathy and urgency in resolving enquiries.
• Identify opportunities for process improvement and contribute to a culture of continuous improvement.

Skills

Computer literacy

Excel

Freight management systems

Customer service

Logistics experience

Tools

Salesforce

Job description

About the Role

As a Freight Investigator, you will be responsible for locating and investigating freight discrepancies, resolving customer enquiries, and ensuring freight issues are addressed efficiently. You will work closely with internal stakeholders, utilise Salesforce to track and update enquiries, and contribute to process improvements to prevent recurring issues.

Key Responsibilities

• Conduct physical depot searches to locate freight and resolve customer enquiries.
• Manage Salesforce activities, ensuring accurate updates and timely resolution.
• Investigate issues involving re-delivery, re-direction, damaged freight, unidentified freight, and customer depot collections.
• Collaborate with other depots and internal teams to investigate and resolve freight issues.
• Maintain scanning compliance and ensure freight is processed efficiently.
• Provide excellent customer service, demonstrating empathy and urgency in resolving enquiries.
• Identify opportunities for process improvement and contribute to a culture of continuous improvement.

What We’re Looking For

Technical Skills: Good computer literacy, proficiency in Microsoft Excel, and the ability to learn and navigate freight management, tracking and customer relationship systems. An understanding of freight processes and delivery operations is highly regarded.

Business Skills: Strong organizational skills, ability to work in a time-sensitive environment, and knowledge of freight flow and depot operations.

Human Relations Skills: Excellent communication skills, customer-centric mindset, ability to build effective relationships, and resolve conflicts quickly.

Experience: Previous experience in a customer-facing role, logistics environment, or depot operations is highly desirable.

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/.

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

• Competitive salary above industry standards
• Upskilling, training, mentoring and more to support your career development journey
• Fun and practical employee perks and discounts
• Flexible work, including work from home
• Inclusive parental leave policy that supports all parents & carers
• Peer recognition awards acknowledge when you go above and beyond.

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us.

As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview.

The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other things to note

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process. During the recruitment process, please keep an eye on your junk emails and spam folders for updates.

TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia. Connecting people and communities| Driving eCommerce | Moving Australia & New Zealand

Backed by Allegro Funds, Australia’s most awarded and largest transformation and turnaround private equity firm, we’re looking to the future and working towards new and exciting ways to put our customers’ businesses at the heart of ours.