Freight Forwarding Specialist — Sea & Air (CargoWise)

R.H Freight and Customs Brokers; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

On-site parking available

Job summary

R.H Freight and Customs Brokers – Padstow NSW is seeking a Freight Forwarding and Operations Officer to manage end-to-end import and export operations, including Sea Freight (LCL & FCL) and Airfreight.

You will be the main contact for clients, overseas agents and service providers, coordinating bookings, customs clearance and final delivery with a strong focus on customer service and accurate shipment updates.

Qualifications

• 3+ years in freight forwarding/logistics operations.
• Experience in import/export air & sea operations.
• Strong customer service in freight forwarding.
• Working knowledge of CargoWise.
• Excellent verbal and written communication.
• Strong attention to detail and organisation.
• Ability to liaise with clients, suppliers and overseas agents.
• Reliable, hardworking and a team player.

Responsibilities

• Manage shipments (Sea & Air) from booking to final delivery.
• Arrange bookings with shipping lines, airlines and overseas agents.
• Coordinate operations, customs clearance, transport and delivery to clients.
• Provide exceptional customer service and proactive shipment communication.
• Monitor shipment progress and update tracking/status reports.
• Respond to queries from overseas agents, suppliers and clients.
• Support the sales and forwarding team as required.
• Operate daily functions using CargoWise.

Skills

Import/Export ops

Sea & Air freight

Customer service

Communication

Attention to detail

Team player

Client liaison

Logistics coordination

Tools

CargoWise

Job description

R.H Freight and Customs Brokers – Padstow NSW is seeking a Freight Forwarding and Operations Officer to manage end-to-end import and export operations, including Sea Freight (LCL & FCL) and Airfreight.

You will be the main contact for clients, overseas agents and service providers, coordinating bookings, customs clearance and final delivery with a strong focus on customer service and accurate shipment updates.