Freight Forwarding - Import Coordinator - Per-New

People Group; Perth; On-site; AUD 80,000 - 100,000; Full time

Job summary

People Group Recruitment is seeking an Import Coordinator to join the WA operations team in Perth. The role oversees the import process from order to delivery, coordinating air, domestic, FCL, LCL and breakbulk shipments.

Key duties include liaising with customers and overseas offices, coordinating customs clearance, AQIS inspections and fleet delivery, while delivering high levels of customer service in a busy environment.

Qualifications

• Minimum 2–3 years’ experience in a similar position.
• Import Coordinator experience is required.
• Knowledge of customs and freight forwarding terminology is essential.
• Strong problem-solving skills and customer service experience are required.
• Current Import air operations capability is desirable.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office.
• Strong planning, organisation and prioritisation abilities.

Responsibilities

• Coordinate import enquiries and shipments with customers and overseas offices.
• Register shipments in Cyberfreight and coordinate clearance with the broker.
• Coordinate AQIS inspections and formalities.
• Monitor customs and quarantine clearance progress and report outcomes to customers.
• Arrange delivery of released freight with the transport team.
• Assist with tenders and RFQs and support billing with accurate coding.

Skills

Import coordination

Customer service

Microsoft Office

Negotiation skills

Attention to detail

Planning & organizing

Communication skills

Cyberfreight ICs

Tools

Cyberfreight

Job description

07th September, 2026

Import Coordinator - Perth | Up to $80,000 - $100,000 + Super | Fantastic Opportunity

Your new company
This is an organisation that takes pride in getting things right. With a strong focus on operational excellence, safety and quality, they have built an approach that supports reliable outcomes for their customers. They continue to look for better ways of working, creating an environment where people are encouraged to contribute, improve and make a real impact.

Your new role - Import Coordinator
We are looking for a motivated individual with a strong focus on customer service to join our team full-time in the role of Import Coordinator.

The Import Coordinator is part of the Operations team and works closely with the WA Operations Manager. The role oversees the import process from initial order through to final delivery, coordinating a range of shipments including Air, Domestic, FCL, LCL and Breakbulk.

The Import Coordinator is responsible and accountable for (but not limited to) the following:

• Liaising with customers and overseas offices to coordinate import enquiries and shipments
• Registering import shipments in Cyberfreight and coordinating import clearance formalities with PFS Customs Broker
• Coordinating AQIS inspections and formalities
• Monitoring progress of customs and quarantine clearance via IC s and communicating the outcome to the customer
• Coordinating deliveries of customs released freight to destination with transport team.
• Completing billing process; timely and accurately coding of supplier’s invoices and preparing files for handover to PFS Accounts as per contracted rate agreements
• Assisting with tenders and competitive RFQ’s
• Delivering a high level of customer service
• Participating in general office and warehouse tasks as required

What you'll need to succeed

• Minimum 2 – 3 years’ experience in a similar position
• Import Coordinator experience
• Knowledge of customs and freight forwarding terminology
• Strong problem-solving skills
• Customer Service experience
• Current Import air operations capability
• Confident in conflict resolution
• Advanced negotiation and relationship skills
• High level customer service skills
• Positive and professional attitude
• Proficient in the Microsoft Office suite
• High attention to detail and strong planning and organization skills
• Ability to priorities tasks effectively in a busy work environment
• Excellent communication skills both verbal and written
• Ability to work autonomously and within a team environment
• Excellent working knowledge of Customs IC s and Cyberfreight computer system

Please Note:
People Group Recruitment is only accepting applications from candidates CURRENTLY RESIDING IN AUSTRALIA who have the relevant LOCAL skills and experience required for this role.
We DO NOT recruit for roles that offer sponsorship, internships, graduate programs, or entry-level positions.