Freight Forwarding - Import Team Lead - Per-New

People Group; Perth; On-site; AUD 90,000 - 110,000; Full time

Job summary

People Group in Perth is seeking an Import Team Lead to oversee the Import and domestic teams within the Operations department, reporting to the WA Manager.

You will coordinate client and contractor relations, manage high-priority shipments, and drive continuous improvement in workflow and service delivery.

The role requires strong leadership, excellent communication, and a valid Driver's Licence, with a focus on safety and compliance.

Qualifications

• Minimum 5 years of experience in a similar role.
• Strong leadership and motivational skills with a focus on customer outcomes.
• Proficient in MS Office suite and ability to manage multiple priorities.

Responsibilities

• Supervising the Import (& domestic) team.
• Liaising with clients, contractors, customs and AQIS to ensure smooth operations.
• Attend meetings with staff and clients as required.
• Manage high-priority or high-profile import shipments.
• Hold monthly Import team meetings and drive process improvements.

Skills

Leadership

Customer service

Drivers license

Dangerous Goods by Air/Sea/Road

Aviation Security – AACA

Negotiation

Client relationship management

Communication (verbal/written)

Planning & organising

Autonomy & teamwork

Tools

Microsoft Office

Job description

07th September, 2026

Import Team Lead - Perth | up to $90,000 - $110,000 + Super | Freight Forwarding
Your New Company
This company delivers exceptional logistics solutions, driven by a Global Integrated Management System that enhances efficiency across every aspect of their operations. By proactively assessing and minimizing risks, they ensure that their services are not only effective but also safe and compliant. What truly sets them apart is their commitment to continuous improvement, constantly refining their approach to deliver results that exceed expectations.

About Your New Role as an Import Team Lead

The Import Team Lead sits within the Operations department and reports to the WA Manager. This position will be responsible for leading the Import team and ensuring effective and efficient customer service.

• Supervising the Import (& domestic) team
• Liaising with and developing relationships with clients, contractors, customs and AQIS
• Attending meetings with company staff and clients when required
• Attending wharf and airport for high profile and priority shipments (if required)
• Liaising with other team leads and managers within company to resolve issues, improve work flow and productivity
• Personally manage import shipments that are high priority or high profile
• Approving all job files prior to disbursing or final invoicing
• Holding monthly Import team meetings

To be successful in this role

• Minimum 5 year’s experience in a similar role
• Previous leadership experience with a strong ability to drive, develop and motivate team members and exceed customers expectations
• Customer Service experience
• Current unrestricted drivers licence
• Dangerous Goods by Air / Sea & Road Accreditation
• Aviation Security – AACA
• Advanced negotiation and relationship skills
• Experience influencing and engaging key figures in client organisations
• Positive and professional attitude, especially when under stress / pressure
• Proficient in the Microsoft Office suite
• High attention to detail and strong planning and organising skills
• Excellent communication skills both verbal and written
• Ability to work autonomously and within a team environment

Please Note:

People Group Recruitment is only accepting applications from candidates CURRENTLY RESIDING IN AUSTRALIA who have the relevant LOCAL skills and experience required for this role.
We DO NOT recruit for roles that offer sponsorship, internships, graduate programs, or entry-level positions.