Freight Forwarding Customer Care Specialist

PeopleInFocus; Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

PeopleInFocus in Sydney is seeking an experienced Customer Service Representative for a Botany-based freight forwarder role. You will manage client enquiries, follow up orders and shipments, and provide quoting and sales support across sea freight (with air freight as needed).

You will liaise with overseas agents, internal teams and customs brokers to keep shipments moving, prepare quotes, coordinate documentation in CargoWise, and assist with invoicing and cost checks.

Qualifications

• Experience in international freight forwarding customer service or operations.
• Solid knowledge of sea freight processes; air freight experience valued.
• Experience using CargoWise.
• Strong written and verbal communication.
• Excellent attention to detail and multi-tasking.
• Proactive in following up orders and resolving issues.

Responsibilities

• Manage customer enquiries, new orders and shipment follow-up.
• Coordinate with overseas agents for freight movements.
• Inform clients of shipment progress and delays.
• Prepare quotes and respond to quote requests.
• Support sales with rates, enquiries and order coordination.
• Handle shipping documents and CargoWise registration.
• Coordinate with customs brokers, transport teams and service providers.
• Assist invoicing and other operational tasks.

Skills

Customer service

Operations experience

Communication skills

Attention to detail

Prioritisation

Tools

CargoWise

Job description

PeopleInFocus in Sydney is seeking an experienced Customer Service Representative for a Botany-based freight forwarder role. You will manage client enquiries, follow up orders and shipments, and provide quoting and sales support across sea freight (with air freight as needed).

You will liaise with overseas agents, internal teams and customs brokers to keep shipments moving, prepare quotes, coordinate documentation in CargoWise, and assist with invoicing and cost checks.