Customer Service

People in Focus; Sydney; On-site; AUD 55,000 - 70,000; Full time

Job summary

People in Focus in Botany, Sydney, is seeking an experienced Customer Service Representative to manage client enquiries, follow up orders and shipments, and provide quoting and sales support within international freight forwarding.

You will work across mainly sea freight with some air freight, liaising with clients, overseas agents and internal teams to keep shipments progressing and customers informed, including CargoWise usage and coordinating with brokers and service providers.

Qualifications

• Previous customer service or operations experience within international freight forwarding.
• A sound understanding of sea freight processes, with air freight experience also valued.
• Experience using CargoWise.
• Clear written and verbal communication skills.
• Strong attention to detail and the ability to manage competing priorities.
• A proactive approach to following up orders, resolving issues and supporting colleagues.

Responsibilities

• Manage customer enquiries, new orders and shipment follow-up.
• Liaise with overseas agents to coordinate timely, cost-effective freight movements.
• Keep clients informed of shipment progress, delays and delivery arrangements.
• Prepare customer sales quotes and respond to overseas agent quote requests.
• Support the sales team with rates, enquiries and order coordination.
• Collect and check shipping documents, coordinating job registration in CargoWise.
• Liaise with customs brokers, transport teams and service providers to arrange clearance and delivery.
• Assist with invoicing, supplier cost checking, delivery orders and other operational tasks as required.

Skills

Customer service

Operations

Sea freight

Air freight

CargoWise

Written and verbal communication

Attention to detail

Prioritisation

Tools

CargoWise

Job description

Enjoy being the person clients rely on to keep their freight moving? A freight forwarder based in Botany is seeking an experienced Customer Service Representative to manage client enquiries, follow up orders and shipments, and provide quoting and sales support.

Working across mainly sea freight, with some air freight, you will liaise with clients, overseas agents and internal teams to keep shipments progressing and customers informed. You will also assist with operational overflow when required.

About the role

• Manage customer enquiries, new orders and shipment follow-up.
• Liaise with overseas agents to coordinate timely, cost-effective freight movements.
• Keep clients informed of shipment progress, delays and delivery arrangements.
• Prepare customer sales quotes and respond to overseas agent quote requests.
• Support the sales team with rates, enquiries and order coordination.
• Collect and check shipping documents, coordinating job registration in CargoWise.
• Liaise with customs brokers, transport teams and service providers to arrange clearance and delivery.
• Assist with invoicing, supplier cost checking, delivery orders and other operational tasks as required.

About you

• Previous customer service or operations experience within international freight forwarding.
• A sound understanding of sea freight processes, with air freight experience also valued.
• Experience using CargoWise.
• Clear written and verbal communication skills.
• Strong attention to detail and the ability to manage competing priorities.
• A proactive approach to following up orders, resolving issues and supporting colleagues.

Why consider this opportunity?

This role offers variety across customer service, quoting, sales support and freight operations, with the opportunity to build strong relationships with clients and overseas agents.

Contact

If you have any questions feel free to contact Sharyn O'Halloran on mobile [phone] *** for further information or inquiries about similar roles.

Additional information

• Varied role across customer service, quoting and sales support
• Coordinate sea and air freight with clients and overseas agents
• Botany location | Office-based | CargoWise experience required