Customer Service

PeopleInFocus; Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

PeopleInFocus in Sydney is seeking an experienced Customer Service Representative for a Botany-based freight forwarder role. You will manage client enquiries, follow up orders and shipments, and provide quoting and sales support across sea freight (with air freight as needed).

You will liaise with overseas agents, internal teams and customs brokers to keep shipments moving, prepare quotes, coordinate documentation in CargoWise, and assist with invoicing and cost checks.

Qualifications

• Experience in international freight forwarding customer service or operations.
• Solid knowledge of sea freight processes; air freight experience valued.
• Experience using CargoWise.
• Strong written and verbal communication.
• Excellent attention to detail and multi-tasking.
• Proactive in following up orders and resolving issues.

Responsibilities

• Manage customer enquiries, new orders and shipment follow-up.
• Coordinate with overseas agents for freight movements.
• Inform clients of shipment progress and delays.
• Prepare quotes and respond to quote requests.
• Support sales with rates, enquiries and order coordination.
• Handle shipping documents and CargoWise registration.
• Coordinate with customs brokers, transport teams and service providers.
• Assist invoicing and other operational tasks.

Skills

Customer service

Operations experience

Communication skills

Attention to detail

Prioritisation

Tools

CargoWise

Job description

Enjoy being the person clients rely on to keep their freight moving?

A freight forwarder based in Botany is seeking an experienced Customer Service Representative to manage client enquiries, follow up orders and shipments, and provide quoting and sales support.

Working across mainly sea freight, with some air freight, you will liaise with clients, overseas agents and internal teams to keep shipments progressing and customers informed. You will also assist with operational overflow when required.

About the role

• Manage customer enquiries, new orders and shipment follow-up.
• Liaise with overseas agents to coordinate timely, cost-effective freight movements.
• Keep clients informed of shipment progress, delays and delivery arrangements.
• Prepare customer sales quotes and respond to overseas agent quote requests.
• Support the sales team with rates, enquiries and order coordination.
• Collect and check shipping documents, coordinating job registration in CargoWise.
• Liaise with customs brokers, transport teams and service providers to arrange clearance and delivery.
• Assist with invoicing, supplier cost checking, delivery orders and other operational tasks as required.

About you

• Previous customer service or operations experience within international freight forwarding.
• A sound understanding of sea freight processes, with air freight experience also valued.
• Experience using CargoWise.
• Clear written and verbal communication skills.
• Strong attention to detail and the ability to manage competing priorities.
• A proactive approach to following up orders, resolving issues and supporting colleagues.

Why consider this opportunity?

This role offers variety across customer service, quoting, sales support and freight operations, with the opportunity to build strong relationships with clients and overseas agents.

If you enjoy combining freight knowledge with responsive, personal customer service.

If you have any questions feel free to contact Sharyn O'Halloran on mobile [phone] *** for further information or inquiries about similar roles.