Import Operations Pro – Air & Sea Freight

PeopleInFocus; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

On-site parking

Job summary

PeopleInFocus in Sydney’s western suburbs is seeking an experienced Import Operator to coordinate air and sea freight imports end-to-end. You will manage shipment files in CargoWise, communicate with customers and overseas agents, and ensure timely delivery.

This role offers hands-on training with a supportive team, exposure to international freight, and a pathway to develop your end-to-end import process expertise in a busy freight forwarding environment.

Qualifications

• Experience coordinating international air and sea freight imports.
• Familiarity with CargoWise is preferred.
• Strong communication and customer service skills.
• Detail-oriented with ability to manage multiple shipments.
• Ability to work collaboratively in a team.

Responsibilities

• Coordinate air and sea freight import shipments from origin to delivery.
• Open and maintain shipment files in CargoWise.
• Monitor shipment milestones and arrival schedules.
• Liaise with overseas agents, shipping lines and airlines.
• Coordinate deliveries with local transport providers.
• Prepare and check import documentation.
• Provide customers with regular shipment updates.
• Assist with costings, invoicing and file completion.
• Resolve operational issues and respond to customer enquiries.
• Work closely with the broader operations team.

Skills

Communication skills

Customer service

Attention to detail

Team collaboration

Willingness to learn

Tools

CargoWise

Job description

PeopleInFocus in Sydney’s western suburbs is seeking an experienced Import Operator to coordinate air and sea freight imports end-to-end. You will manage shipment files in CargoWise, communicate with customers and overseas agents, and ensure timely delivery.

This role offers hands-on training with a supportive team, exposure to international freight, and a pathway to develop your end-to-end import process expertise in a busy freight forwarding environment.