Senior Manager, Customer Implementation

Agreenspace; Williamstown; Hybrid; AUD 180,000 - 250,000; Full time

Benefits offered by this job

Flexible work from home

Competitive salary above industry

Upskilling and training

Mentoring and career development

Employee perks and discounts

Parental leave

Job summary

Team Global Express in Australia is seeking a bold Senior Manager, Customer Implementation to own onboarding from deal won to live operations. You will lead a specialist team and partner with Sales, Operations, IT, Finance and Shared Services to deliver well-governed implementations fast and built to last.

You’ll represent TGE in customer forums and executive conversations, drive governance, escalate complex challenges, and lead high-profile deployments.

Qualifications

• Strong leadership experience in customer service / CX / onboarding environments.
• Confidence engaging senior internal and external stakeholders.
• Sharp commercial mindset balanced with customer advocacy.
• Ability to drive structured delivery, governance and continuous improvement.

Responsibilities

• Lead and develop a high-performing onboarding & implementation team.
• Drive end-to-end governance and delivery of customer implementations.
• Act as senior escalation point for complex onboarding challenges.
• Lead strategic, high-profile customer implementations when it matters most.
• Partner across the Parcels business to deliver seamless outcomes.
• Improve speed-to-trade, customer satisfaction, and onboarding capability over time.

Skills

Leadership experience

Stakeholder engagement

Commercial mindset

Delivery governance

Job description

Senior Manager, Customer Implementation agreenspace•Williamstown, SA, AU

Job Description

We're looking for a bold, customer-obsessed leader to own and elevate Freight onboarding and implementation.

As Senior Manager - Customer Implementation, you'll lead a specialist team responsible for delivering seamless, consistent, high-quality onboarding from deal won to live operations.

This is a high-profile leadership role where you'll partner with Sales, Operations, IT, Finance and Shared Services to deliver well-governed implementations fast, smooth and built to last.

You’ll also take the lead on key strategic and brand-critical customer implementations, representing TGE in customer forums and executive-level conversations.

What You’ll Own

• Lead and develop a high-performing onboarding & implementation team
• Drive end-to-end governance and delivery of customer implementations
• Act as senior escalation point for complex onboarding challenges
• Lead strategic, high-profile customer implementations when it matters most
• Partner across the Parcels business to deliver seamless outcomes
• Improve speed-to-trade, customer satisfaction, and onboarding capability over time

What You’ll Bring

• Strong leadership experience in customer service / CX / onboarding environments
• Confidence engaging senior internal and external stakeholders
• A sharp commercial mindset balanced with customer advocacy
• Ability to drive structured delivery, governance and continuous improvementExperience in logistics or complex operational environments (desirable)

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We're not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/.

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

• Competitive salary above industry standards
• Upskilling, training, mentoring and more to support your career development journey
• Fun and practical employee perks and discounts
• Flexible work, including work from home
• Inclusive parental leave policy that supports all parents & carers
• Peer recognition awards acknowledge when you go above and beyond.
• An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply.

Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

TGE is listed as one of LinkedIn's Top Companies of 2023 and 2024 in Australia.