Freight Admin & Accounts Coordinator

Blackbook Executive Pty; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Job summary

Blackbook Executive Pty is seeking an Accounts & Administration Coordinator in Melbourne to join a leading international freight forwarder. The role combines accounts support, customer service and general administration to help keep shipments moving.

You will handle inquiries from customers and suppliers, process invoices, and support daily freight forwarding operations. A proactive, detail-oriented approach and CargoWise experience are essential to succeed in this varied role.

Qualifications

• Experience in administration or customer service, preference for logistics/freight forwarding.
• Strong customer service skills with ability to handle customer and supplier enquiries.
• Proactive, detail-oriented with good organisation and ability to manage competing priorities.

Responsibilities

• Handle customer and supplier enquiries via phone and email with prompt, professional support.
• Assist with accounts payable/receivable, invoice processing, reconciliations and payment follow-ups.
• Process supplier invoices and ensure accurate data entry across internal systems.
• Follow up on outstanding payments and supplier queries.
• Provide admin support across daily freight forwarding operations, including documentation and data entry.
• Assist with customer quotes, bookings, and shipment enquiries, keeping customers updated on status/delays.
• Collaborate with internal teams to resolve queries and ensure smooth day-to-day operations.

Skills

Customer service

Administration

Organisational skills

Tools

CargoWise

Job description

Blackbook Executive Pty is seeking an Accounts & Administration Coordinator in Melbourne to join a leading international freight forwarder. The role combines accounts support, customer service and general administration to help keep shipments moving.

You will handle inquiries from customers and suppliers, process invoices, and support daily freight forwarding operations. A proactive, detail-oriented approach and CargoWise experience are essential to succeed in this varied role.