Franchise Business Manager (Australia)

Mise En Place Talent; Sydney; On-site; AUD 120,000 - 180,000; Full time

Job summary

Mise En Place Talent is seeking a Franchise Business Manager to drive sustainable growth across APAC by partnering with franchised restaurants in Australia. You will advise on operational excellence, sales performance, and long-term franchise success, travel to partner sites, and lead quarterly reviews to align on goals.

The role requires 5–10 years in multi-unit restaurant leadership, strong financial acumen, and the ability to manage multiple priorities with empathy and collaboration.

Qualifications

• 5–10 years of multi-unit restaurant operations leadership experience.
• Strong business acumen with proven ability to drive performance.
• Ability to travel extensively and effectively.
• Ability to manage competing priorities across multiple projects.
• Strong understanding of restaurant financial management, labour productivity, and store-level economics.
• Experience cultivating and developing high-performing teams.
• Ability to influence stakeholders and drive change.
• Experience in supporting new market launches and expansions.
• A can-do, no-job-is-too-small attitude.
• Someone who leads with empathy, respect, and emotional intelligence.
• Someone who can foster a culture of collaboration, trust, and constructive teamwork.

Responsibilities

• Serve as the primary strategic advisor to the franchisees, with accountability for operational excellence, sales performance, and franchise success.
• Build trust and rapport with franchise partners to drive meaningful improvements.
• Leverage data-driven insights to grow sales, profitability, and performance.
• Ensure the brand experience remains consistent and uncompromised.
• Coach Business Partners to adopt strategies that improve sales and execution.
• Foster open communication with cross-functional stakeholders for alignment.
• Travel to partner restaurants to coach across operations, facilities, marketing, training, etc.
• Lead quarterly reviews with partners to track progress and align on goals.
• Anticipate challenges and recommend timely solutions.
• Champion best practices and share learnings across the region.
• Act as a culture champion and brand ambassador.

Skills

Multi-unit ops leadership

Business acumen

Travel willingness

Project prioritization

Restaurant financial management

Labour productivity

Team development

Stakeholder influence

Market launches

Empathy & collaboration

Job description

Our partner is a wildly popular and successful QSR group with locations across 15 countries. With rapid expansion across APAC, they are now seeking a savvy Franchise Business Manager to drive sustainable growth and deliver on key objectives through close partnership and collaboration with franchised restaurants in Australia.

The key responsibilities include:

• Serving as the primary strategic advisor to the franchisees, with clear accountability for operational excellence, sales performance, and long-term franchise success;
• Building trust and rapport with franchise partners to drive meaning improvements;
• Leveraging data-driven insights and strong commercial acumen to advise on opportunities to grow sales, improve profitability, and optimise performance;
• Ensuring the brand experience remains consistent and uncompromised;
• Coaching Business Partners to adopt strategies that improve sales, profitability and operational execution;
• Fostering open communication with cross-functional stakeholders, creating alignment and driving sustained business performance;
• Traveling to partner restaurants to provide coaching across operations, facilities, marketing, training, etc.;
• Leading quarterly reviews with partners to track progress and align on goals;
• Anticipating challenges and recommending timely solutions;
• Championing best practices and sharing learnings across the region;
• Acting as a culture champion and brand ambassador.

What we're looking for:

• 5 to 10 years of multi-unit restaurant operations leadership experience;
• Strong business acumen with proven ability to drive performance;
• Ability to travel extensively and effectively;
• Ability to manage competing priorities across multiple projects;
• Strong understanding of restaurant financial management, labour productivity, and store-level economics;
• Experience cultivating and developing high-performing teams;
• Ability to influence stakeholders and drive change;
• Experience in supporting new market launches and expansions;
• A can-do, no-job-is-too-small attitude;
• Someone who leads with empathy, respect, and emotional intelligence;
• Someone who can foster a culture of collaboration, trust, and constructive teamwork.