Franchise Development & Partner Success Manager

Provender Australia; Sydney; Hybrid; AUD 90,000 - 130,000; Full time

Job summary

Provender Australia is seeking a Franchise Development & Partner Success Manager to attract, qualify and onboard new franchise partners while nurturing an existing portfolio of franchisees. You will manage enquiries, lead discovery sessions and guide candidates through the recruitment process.

You will also oversee onboarding, partnerships growth and regular business reviews, working with internal stakeholders to support partner success.

Qualifications

• Previous experience working within a franchisor environment (essential).
• Experience in franchise recruitment, franchise development, franchise operations or franchise support.
• CRM experience, ideally HubSpot or a similar platform.
• A proactive, organised and results-driven approach.

Responsibilities

• Manage franchise enquiries and recruitment activities from initial contact through to onboarding
• Conduct discovery meetings, candidate assessments and qualification discussions
• Guide prospective partners through the franchise recruitment process
• Manage the recruitment pipeline through HubSpot CRM
• Support the onboarding and launch of new franchise partners
• Build strong relationships with an existing portfolio of franchise partners
• Conduct regular business review and support discussions
• Identify opportunities for partner growth and network improvement
• Work with internal stakeholders to support partner success

Skills

Franchise recruitment

Partnership management

Stakeholder engagement

Sales pipeline

Communication

Relationship building

Presentation

Strategic thinking

Tools

HubSpot CRM

Job description

Franchise Development & Partner Success Manager

You will attract, qualify and onboard new franchise partners while managing relationships with an existing portfolio of franchisees.

Key responsibilities

Manage franchise enquiries and recruitment activities from initial contact through to onboarding

Conduct discovery meetings, candidate assessments and qualification discussions

Guide prospective partners through the franchise recruitment process

Manage the recruitment pipeline through HubSpot CRM

Support the onboarding and launch of new franchise partners

Build strong relationships with an existing portfolio of franchise partners

Conduct regular business review and support discussions

Identify opportunities for partner growth and network improvement

Work with internal stakeholders to support partner success

About you

Previous experience working within a franchisor environment (essential)

Experience in franchise recruitment, franchise development, franchise operations or franchise support

Strong relationship management and stakeholder engagement skills

Experience managing a structured sales or recruitment pipeline

Excellent communication, presentation and influencing skills

Strong commercial and business acumen

CRM experience, ideally HubSpot or a similar platform

A proactive, organised and results-driven approach

About us

Provender Australia is a national leader in workplace food, beverage and unattended retail solutions. As our franchise network continues to grow, we are seeking an experienced Franchise Development & Partner Success Manager to lead franchise recruitment activities while supporting the success of existing franchise partners.

Play a key role in the growth of a national franchise network

Build relationships with aspiring and existing business owners

Join a collaborative and supportive team

Competitive salary package plus performance incentives

Flexible working arrangements

Make a genuine impact on network growth and partner success