Founding Customer Success Lead - Australia Launch & Growth

SLAMcore; Australia; On-site; AUD 100,000 - 170,000; Full time

Job summary

Beam is seeking a Customer Success Manager to drive Beam Notes expansion in Australia. You will onboard partners, drive product adoption, manage delivery, and build lasting relationships with frontline workers and leadership.

This hands-on, high-impact role requires startup experience, exceptional communication, and a proactive, detail-oriented approach to delivering measurable impact for the Australian frontline care sector.

Qualifications

• Ability to build rapport with stakeholders at all levels.
• Strong commercial acumen with revenue ownership.
• Excellent written and verbal communication skills.
• Adaptive and growth mindset in a dynamic startup environment.
• Proactive in identifying customer needs and improving the experience.
• Meticulous attention to detail in customer success workflows.
• Genuine passion for impact in frontline care sectors.
• Startup experience: 2–4 years in a high-growth VC-backed startup.

Responsibilities

• Onboard new partners and drive product adoption.
• Identify opportunities for account expansion and renewal.
• Deliver training and gather feedback from users.
• Lead pilot evaluations and report on impact for partnerships.
• Be the voice of the customer to inform product and GTM strategy.
• Support the development of Australia-specific customer success processes.

Skills

Relationship building

Commercial acumen

Communication skills

Growth mindset

Proactive approach

Attention to detail

Impact focus

Startup experience

Job description

Beam is seeking a Customer Success Manager to drive Beam Notes expansion in Australia. You will onboard partners, drive product adoption, manage delivery, and build lasting relationships with frontline workers and leadership.

This hands-on, high-impact role requires startup experience, exceptional communication, and a proactive, detail-oriented approach to delivering measurable impact for the Australian frontline care sector.