Australia Launch: Customer Success Manager, Notes Platform

Beam; Australia; On-site; AUD 100,000 - 130,000; Full time

Benefits offered by this job

Geography-based perks

Compensation tailored to location

Job summary

Beam is expanding its Beam Notes platform in Australia and seeks a Customer Success Manager to onboard partners, drive product adoption, and manage renewals and expansions. You will work closely with leadership to validate impact and build long-term partnerships across frontline care sectors.

You will lead training, gather feedback, and provide insights to shape Beam Australia’s customer success strategy while owning revenue growth and customer satisfaction initiatives.

Qualifications

• Exceptional relationship-building skills.
• Strong commercial acumen with revenue ownership.
• Top-class written and verbal communication skills.
• Adaptive growth mindset and ability to learn quickly.
• Proactive approach to improving customer experience.
• Meticulous attention to detail in delivery and reporting.
• Genuine passion for impact in frontline care.
• Startup experience (2–4 years) preferred.

Responsibilities

• Onboard new partners and drive product adoption.
• Coordinate delivery and identify growth opportunities.
• Lead training and feedback sessions with users.
• Validate impact and report outcomes to leadership.
• Represent the voice of the customer to inform product strategy.
• Contribute to Australia market customer success processes.

Skills

Relationship building

Commercial acumen

Communication skills

Growth mindset

Proactive approach

Attention to detail

Impact focus

Startup experience

Job description

Beam is expanding its Beam Notes platform in Australia and seeks a Customer Success Manager to onboard partners, drive product adoption, and manage renewals and expansions. You will work closely with leadership to validate impact and build long-term partnerships across frontline care sectors.

You will lead training, gather feedback, and provide insights to shape Beam Australia’s customer success strategy while owning revenue growth and customer satisfaction initiatives.