Australia Expansion – Customer Success Lead

Beam; Australia; Remote; AUD 100,000 - 130,000; Full time

Benefits offered by this job

Competitive perks by geography

Job summary

Beam Australia is seeking a Customer Success Manager to champion Beam Notes and expand partnerships with frontline organizations. You will onboard new partners, drive product adoption, manage delivery, and identify opportunities for growth in the Australian market.

You’ll build strong relationships across levels, own revenue growth, and contribute to CS processes. This is a hands-on role requiring a proactive, detail‑driven approach and a passion for improving frontline care.

Qualifications

• Exceptional Relationship Building Skills: A natural ability to build rapport and establish trust with individuals at all levels.
• Strong commercial acumen: You have an eye for growth opportunities, can confidently negotiate and enjoy owning your own revenue growth number
• Top-Class Communication Skills: You have outstanding written and verbal communication skills, at ease articulating complex ideas clearly and delivering engaging presentations
• An Adaptive and Growth Mindset: You thrive in a dynamic environment, are comfortable with ambiguity and are eager to learn and adapt quickly.
• A Proactive Approach: You have a keen eye for customer needs and proactively find ways to improve the customer experience, from solving problems before the customer even knows they have one
• Meticulous Attention to Detail: You understand that precision matters and bring a careful eye to your work. You’re ready and willing to roll up your sleeves and dive in to deliver an outstanding customer experience
• A Genuine Passion for Impact: You are truly motivated by the opportunity to make a positive difference in the frontline care sector.
• Startup Experience: 2 - 4 years in a high-growth VC-backed startup.

Responsibilities

• Onboard partners and drive product adoption, delivering training and support.
• Identify and secure growth opportunities, developing proposals and owning revenue growth targets.
• Drive adoption by gathering feedback and delivering training sessions.
• Demonstrate impact through pilot evaluation and reporting on outcomes.
• Represent the voice of the customer to inform product development and GTM strategy.
• Contribute to the development of customer success processes and playbooks for Australia.

Skills

Relationship building

Commercial acumen

Communication skills

Growth mindset

Proactive approach

Attention to detail

Impact focus

Startup experience

Job description

Beam Australia is seeking a Customer Success Manager to champion Beam Notes and expand partnerships with frontline organizations. You will onboard new partners, drive product adoption, manage delivery, and identify opportunities for growth in the Australian market.

You’ll build strong relationships across levels, own revenue growth, and contribute to CS processes. This is a hands-on role requiring a proactive, detail‑driven approach and a passion for improving frontline care.