Founding CSM: Australia Growth Lead

Beam; Sydney; On-site; AUD 100,000 - 130,000; Full time

Job summary

Beam is seeking a Customer Success Manager to accelerate Beam Notes adoption across Australia. You will onboard partners, drive adoption, manage delivery milestones, and uncover growth opportunities while building strong long-term relationships with key stakeholders in the frontline care sector.

You’ll work closely with the Senior Leadership Team to validate impact, deliver pilot evaluations, and help shape Beam Australia’s customer success strategy for enduring partnerships.

Qualifications

• Exceptional relationship-building skills with stakeholders at all levels.
• Strong commercial acumen and ability to own revenue growth.
• Top-class written and verbal communication, able to present clearly.

Responsibilities

• Cultivate partnerships and deliver magical customer experience across frontline workers to senior leadership.
• Identify growth opportunities, develop proposals, and own revenue goals for long-term contracts, expansion, and renewals.
• Drive product adoption through training, feedback sessions, and data-driven insights.

Skills

Relationship building

Commercial acumen

Communication skills

Adaptability

Proactivity

Attention to detail

Impact passion

Startup experience

Job description

Beam is seeking a Customer Success Manager to accelerate Beam Notes adoption across Australia. You will onboard partners, drive adoption, manage delivery milestones, and uncover growth opportunities while building strong long-term relationships with key stakeholders in the frontline care sector.

You’ll work closely with the Senior Leadership Team to validate impact, deliver pilot evaluations, and help shape Beam Australia’s customer success strategy for enduring partnerships.