Fortis Security - IT Support Technician

Fortis Security; City of Melbourne; On-site; AUD 65,000 - 85,000; Full time

Job summary

Fortis Security in Melbourne is seeking an IT Support Technician to join our team, focusing on security technology beyond standard IT support. You’ll work with Windows, software and hardware, plus enterprise CCTV, access control and embedded devices to configure and program systems that protect critical sites.

The role is primarily office-based with some travel to client sites across Victoria. You’ll troubleshoot, pre-stage systems, document configurations and provide technical assistance to

Qualifications

• Experience supporting Windows computers, software and peripherals.
• Strong understanding of IT systems and how technologies connect.
• Practical troubleshooting skills across hardware and software.
• Some knowledge of networking fundamentals or willingness to learn.
• Interest in electronic security, embedded hardware or connected devices.

Responsibilities

• Support Windows computers, user hardware, software and business systems.
• Troubleshoot hardware, software, server, network and system integration issues.
• Build, configure, test and document servers, workstations and hardware.
• Assist with Microsoft 365, Active Directory and Windows Server environments
• Configure CCTV, access control, intercom and alarm platforms
• Work with embedded controllers and security hardware
• Assist with networking tasks including switches, VLANs, IP addressing, DNS and DHCP
• Pre-stage and test systems before deployment to client sites
• Provide technical assistance to project teams and clients
• Assist with software integrations, APIs, databases, scripting and automation

Skills

Windows OS

Hardware & software

Troubleshooting

Networking basics

Security platforms

Job description

IT Support Technician – Security Technology

Melbourne, VIC | Full-Time

This isn’t your average IT support role.

Fortis Security is looking for a capable and curious IT professional to join our Melbourne IT team.

Alongside normal Windows, software and hardware support, you’ll work with enterprise security platforms, servers, networks, embedded controllers and integrated hardware. You’ll learn how to configure and program systems that control access, monitor critical sites and connect software with real-world devices.

If you enjoy pulling technology apart, understanding how systems communicate and solving problems that don’t always have an obvious answer, this could be the role for you.

About Fortis Security

Founded in 2013, Fortis Security has grown into a national leader in integrated security solutions.

With offices across Sydney, Melbourne, Perth, Brisbane and Darwin, we deliver advanced CCTV, access control, networking and integrated security solutions for clients across the commercial, retail, government, logistics and critical infrastructure sectors.

Our reputation is built on technical excellence, reliability and long-term client relationships. As we continue to grow, we’re looking for an IT Support Technician to strengthen our Melbourne team.

The Role

You’ll work alongside our existing IT team to support Fortis Security’s internal technology and assist with the delivery of advanced electronic security systems.

The role includes everyday IT support, system pre-staging, hardware configuration, troubleshooting, system programming and technical assistance for our project teams and clients.

You’ll gain exposure to technologies that aren’t normally found in a standard IT support position, including CCTV platforms, access control systems, embedded controllers, integration servers and edge devices.

The role will be primarily office-based, with remote support and occasional attendance at client sites across Melbourne and Victoria.

What You’ll Do

• Support Windows computers, user hardware, software and general business systems

• Troubleshoot hardware, software, server, network and system-integration issues

• Build, configure, test and document servers, workstations and specialist hardware

• Assist with Microsoft 365, Active Directory and Windows Server environments

• Configure and program CCTV, access control, intercom, alarm and related security platforms

• Work with embedded controllers, interface devices and other specialised security hardware

• Assist with networking tasks involving switches, VLANs, IP addressing, DNS, DHCP and connected devices

• Pre-stage and test systems before deployment to client sites

• Support technicians and Project Managers with complex technical issues

• Assist with software integrations, APIs, databases, scripting and automation where appropriate

• Liaise with clients, suppliers and technical teams to resolve issues

• Maintain accurate configuration records, technical notes and system documentation

• Follow Fortis Security’s safety, quality, cybersecurity and project-delivery standards

About You

We’re open to people from different IT backgrounds. You don’t need to have worked in electronic security before, but you’ll need to be technically curious, practical and keen to learn.

The more areas of IT you’ve worked with, the better—but your approach to troubleshooting and your willingness to learn are just as important.

You’ll ideally bring:

• Experience supporting Windows computers, software, hardware and peripherals

• A strong general understanding of IT systems and how different technologies connect

• Practical troubleshooting skills across hardware and software

• Experience with Microsoft 365, Active Directory or Windows Server environments

• Some understanding of networking fundamentals, or a willingness to develop these skills

• An interest in electronic security, embedded hardware, electronics or connected devices

• The ability to communicate technical information clearly to users and clients

• Strong attention to detail and a commitment to reliable, well-documented work

• The ability to work independently and collaboratively within an experienced IT team

• A current Australian Driver’s Licence

• Permanent residency or citizenship, with unrestricted full-time working rights in Australia

Any experience with software development, scripting, automation, APIs, databases, Linux, virtualisation, cloud platforms or system integration would be highly regarded.

Experience with CCTV, access control, video management, intrusion detection or alarm systems would also be valuable, but isn’t essential. Training will be provided.

Why Join Fortis Security?

• Work with technology well beyond standard desktop IT support

• Learn about enterprise security platforms, embedded hardware and system programming

• Develop skills across Windows, servers, networking, cybersecurity and software integration

• Work alongside an experienced internal IT and electronic security team

• Contribute to high-profile commercial, government and critical infrastructure projects

• Receive ongoing manufacturer, product and industry training

• Access genuine career progression into senior technical, systems and development-focused roles

• Join a supportive and growing national company

• Competitive salary package, with overtime opportunities where applicable