Food and Beverage Attendant

Accor; Albury City; On-site; AUD 34,000 - 44,000; Full time

Benefits offered by this job

ALL Heartist Membership discounts

Family & Friends discounts

ALL Loyalty Program benefits

Industry-leading training (Accor/Acor)

Global career opportunities

Job summary

Mantra Albury, part of Accor, is seeking a Food & Beverage Attendant to warmly welcome guests and guide them through our culinary offerings. Your expertise will shine as you suggest standout dishes and beverages while maintaining precision and a collaborative spirit in events.

Join a team that values guest satisfaction, offers training, and provides opportunities to grow within Accor's global network. RSA or equivalent is required; flexibility across shifts is essential.

Qualifications

• Proven track record in customer service within the hospitality sector.
• Proficiency in food & beverage protocols, including table service and beverage handling.
• Flexibility across different schedules, including early mornings, evenings, weekends and holidays.
• RSA or equivalent qualification for the country/state.

Responsibilities

• Create a welcoming atmosphere and ensure guests have a memorable dining experience.
• Elevate dining experiences with personalized food & beverage suggestions during outlets and events.
• Support setup and packing of service areas and maintain space presentation.
• Collaborate with guests and colleagues to ensure smooth teamwork.
• Upsell thoughtfully to enhance guest experiences.

Skills

Customer service

F&B knowledge

RSA

Teamwork

Communication

Job description

Mantra Albury, located in the bustling Riverina city offers Mantra’s trademark friendly hospitality. The property has a range of accommodation across 146 spacious rooms from studio style to that of two bedroom. Street front District Dining Restaurant, and event spaces catering up to 100. Albury has the charms of a large country town where on your days off you can enjoy strolling through the botanic gardens, visit a café, art gallery or enjoy a lazy day by Lake Hume

Why join the Mantra Albury Team?

• Adult Wages for ALL! Earn adult wages aged 16 or older, providing a fantastic opportunity to connect with new people and forge lasting friendships


• Fun working environment with regular team gatherings and casual Fridays!


• Gain experience at the newest premier hotel in the region to launch your hospitality career nationally or internationally.

Purpose

As a Food & Beverage Attendant, you will have the wonderful opportunity to warmly welcome our guests and accompany them on a delightful journey through our culinary offerings. Your expertise will shine as you recommend standout dishes and beverages, showcasing your mastery in all things delicious. Your dedication to precision, customer satisfaction, and collaborative spirit will play a vital role in making every event a success.

Primary Responsibilities

• Create a welcoming and friendly atmosphere where you will turn every moment into a memory and every experience into a story


• When challenges arise, your ability to transform obstacles into opportunities shines. Your approach is a testament to your problem-solving abilities and unwavering positivity


• Elevate dining experiences with your personalised food & beverage suggestions within outlets and events


• Upselling isn't just about numbers; it's about crafting an unforgettable experience that leaves our guests craving for more.


• Proactively source information to increase your product knowledge


• Confidently communicate with guests and colleagues for seamless teamwork


• Take pride in your space, setting up and packing service areas meticulously

Skills And Experience

• Proven track record in customer service within the hospitality sector


• Proficiency in food & beverage protocols, encompassing table service, beverage expertise, event service and coffee crafting skills (strongly valued)


• Adaptable within diverse food & beverage settings, with flexibility across different schedules including early mornings, evenings, weekends and public holidays as required


• Possession of a valid RSA or an equivalent qualification for the specific Country / State / Territory


• Passion for engaging with patrons and collaborating within a team of diverse professionals

Accor Benefits

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!


• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you


• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays


• Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy


• Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide


• Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.