Food and Beverage Attendant

Accor; Bowral; On-site; AUD 30,000 - 41,000; Full time

Benefits offered by this job

ALL Heartist Membership

Family & Friends Discounts

ALL Loyalty Program

Job summary

Peppers Craigieburn, part of Accor, seeks a Food & Beverage Attendant to warmly welcome guests and guide them through our culinary offerings with expert recommendations. You will help create exceptional experiences across dining outlets and events.

Join a team dedicated to precision, guest satisfaction, and collaborative service in a stunning Bowral setting. Availability across early mornings, evenings, weekends and holidays is valued.

Qualifications

• Proven track record in customer service within hospitality.
• Proficiency in food & beverage protocols including table service, beverage expertise, event service and coffee crafting.
• Adaptive across early mornings, evenings, weekends and public holidays as required.
• Possession of a valid RSA or equivalent qualification for the country/state/territory.

Responsibilities

• Create a welcoming atmosphere and memorable guest experiences.
• Turn challenges into opportunities with a positive, solution-focused approach.
• Elevate dining experiences with personalised beverage and food recommendations for outlets and events.
• Upsell to enhance guest satisfaction and overall experience.
• Proactively source product knowledge to assist guests.
• Communicate confidently with guests and colleagues for seamless teamwork.
• Set up and pack service areas meticulously.

Skills

Customer service

Food & beverage service

Coffee crafting skills

Teamwork & communication

Education

RSA certification

Job description

Nestled near Bowral in the NSW Southern Highlands (an hour and a half south of Sydney CBD) you will find Peppers Craigieburn. This elegant country property offers guests a range of hotel rooms and suites, dining at its Hickory's Restaurant and Bar, and numerous options to cater for meetings and events -with weddings being a specialty! On your days off, why not enjoy the heritage towns of the local area with their abundance of elegant boutiques, artisan shops, cafes, pubs, wineries and restaurants.

Purpose

As a Food & Beverage Attendant, you will have the wonderful opportunity to warmly welcome our guests and accompany them on a delightful journey through our culinary offerings. Your expertise will shine as you recommend standout dishes and beverages, showcasing your mastery in all things delicious. Your dedication to precision, customer satisfaction, and collaborative spirit will play a vital role in making every event a success.

Primary Responsibilities

• Create a welcoming and friendly atmosphere where you will turn every moment into a memory and every experience into a story
• When challenges arise, your ability to transform obstacles into opportunities shines. Your approach is a testament to your problem-solving abilities and unwavering positivity
• Elevate dining experiences with your personalised food and beverage suggestions within outlets and events
• Upselling isn't just about numbers; it's about crafting an unforgettable experience that leaves our guests craving for more.
• Proactively source information to increase your product knowledge
• Confidently communicate with guests and colleagues for seamless teamwork
• Take pride in your space, setting up and packing service areas meticulously

Skills and Experience

• Proven track record in customer service within the hospitality sector
• Proficiency in food & beverage protocols, encompassing table service, beverage expertise, event service and coffee crafting skills (strongly valued)
• Adaptable within diverse food & beverage settings, with flexibility across different schedules including early mornings, evenings, weekends and public holidays as required
• Possession of a valid RSA or an equivalent qualification for the specific Country / State / Territory
• Passion for engaging with patrons and collaborating within a team of diverse professionals

Accor Benefits

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
• Learn Your Way - Support your career development with access to Accor's industry leading training platforms, Accor Academy and Typsy
• Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.