Guest Service Agent

Mantra Group; Albury City; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

ALL Heartist Membership

Family & Friends Discounts

Accor Live Limitless (ALL) Loyaltya0

Learn Your Way (Accor Academy/Typsy)

Build Your Network

Job summary

Mantra Albury is seeking a Guest Service Agent to warmly welcome guests, manage check-in/out, and drive memorable stays. You will liaise with guests and colleagues to ensure smooth operations and seamless service throughout their visit.

Join a vibrant team at a premier hotel in Riverina, with opportunities to grow in hospitality and enjoy Accor ALL benefits and training resources as part of your career development.

Qualifications

• Experience in hotel front desk operations and guest liaison.
• Strong customer service focus with ability to handle diverse guests.
• Excellent written and verbal communication skills.
• Ability to multi-task and stay organized in a fast-paced environment.

Responsibilities

• Roll out the red carpet of hospitality from check-in to check-out.
• Confidant in communicating with guests and colleagues to ensure cohesive collaboration.
• Conquer challenges alongside guests, transforming dilemmas into successful resolutions.
• Promote hotel amenities and services with deep product knowledge.
• Share information on neighbourhood hotspots and local attractions with guests.
• Handle reservations and manage guest accounts accurately.

Skills

Front desk experience

Customer service

Communication

Team collaboration

Time management

Job description

Mantra Albury, located in the bustling Riverina city offers Mantra’s trademark friendly hospitality. The property has a range of accommodation across 146 spacious rooms from studio style to that of two bedroom. Street front District Dining Restaurant, and event spaces catering up to 100. Albury has the charms of a large country town where on your days off you can enjoy strolling through the botanic gardens, visit a café, art gallery or enjoy a lazy day by Lake Hume

Why join the Mantra Albury Team?

Adult Wages for ALL! Earn adult wages aged 16 or older, providing a fantastic opportunity to connect with new people and forge lasting friendships

Fun working environment with regular team gatherings and casual Fridays!

Gain experience at the newest premier hotel in the region to launch your hospitality career nationally or internationally.

Purpose

As a Guest Service Agent, you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests' entire stay. Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional hospitality and creating memorable experiences for our valued guests.

Primary Responsibilities

• Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
• Confidant in communicating with guests and colleagues to ensure cohesive collaboration
• Conquer challenges alongside guests, transforming dilemmas into success stories
• Promote hotel amenities and services by having a deep understanding of products and offerings
• Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge
• Display proficiency in accurately handling reservations and managing guest accounts

Skills and Experience

• Previous experience in hotel front desk operations is a valuable asset
• Innovative approach to exceeding customer service expectations
• Skilled at collaborating within teams, as well as working independently
• Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills
• Proficiency in both written and verbal communication
• Available to work a variety of shifts including nights, overnights, weekends, and public holidays as required
• ALL Heartist Membership -Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts-Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program-Earn status & reward points on your worldwide stays
• Learn Your Way-Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network-With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities-We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

Accor is an inclusive company, building diverse teams across the globe.