Food and Beverage Attendant

Mantra Group; Melbourne; On-site; AUD 30,000 - 39,000; Full time

Benefits offered by this job

All Heartist Membership

Family & Friends Discounts

Accor Live Limitless (ALL) Loyalty

Accor Academy and Typsy training

Worldwide opportunities

Job summary

Mantra Melbourne Airport is seeking a Food & Beverage Attendant to warmly welcome guests and guide them through our culinary offerings. You will recommend standout dishes and beverages, showcasing your mastery in all things delicious while ensuring precision and guest satisfaction.

Join a collaborative team, elevate dining experiences, and contribute to successful events with thoughtful service, upselling, and proactive product knowledge.

Qualifications

• Proven track record in customer service within hospitality.
• Proficiency in food & beverage protocols, encompassing table service and beverage expertise.
• Flexible across early mornings, evenings, weekends and public holidays.
• RSA certification or an equivalent qualification for the country/state/territory.

Responsibilities

• Create a welcoming and friendly atmosphere where you will turn every moment into a memory and every experience into a story.
• When challenges arise, your ability to transform obstacles into opportunities shines. Your approach is a testament to your problem-solving abilities and unwavering positivity
• Elevate dining experiences with personalised food and beverage suggestions within outlets and events.
• Upselling isn't just about numbers; it's about crafting an unforgettable experience that leaves our guests craving for more.
• Proactively source information to increase your product knowledge
• Confidently communicate with guests and colleagues for seamless teamwork
• Take pride in your space, setting up and packing service areas meticulously

Skills

Customer service

F&B protocols

Teamwork

RSA certification

Job description

Mantra Melbourne Airport is conveniently located a stone's throw away from Tullamarine International Airport. The property offers apartment-style hotel rooms, cosy one-bedroom suites, and the added convenience of interconnecting family suites. Featuring on-site, Woodlands Restaurant & Bar and 10 versatile event spaces with state-of-the-art facilities catering for up to 300 guests. Additionally, the hotel is just a short drive from the DFO, ideal for indulging in some retail therapy on your down time.

Purpose

As a Food & Beverage Attendant, you will have the wonderful opportunity to warmly welcome our guests and accompany them on a delightful journey through our culinary offerings. Your expertise will shine as you recommend standout dishes and beverages, showcasing your mastery in all things delicious. Your dedication to precision, customer satisfaction, and collaborative spirit will play a vital role in making every event a success.

Primary Responsibilities

• Create a welcoming and friendly atmosphere where you will turn every moment into a memory and every experience into a story
• When challenges arise, your ability to transform obstacles into opportunities shines. Your approach is a testament to your problem-solving abilities and unwavering positivity
• Elevate dining experiences with your personalised food and beverage suggestions within outlets and events
• Upselling isn't just about numbers; it's about crafting an unforgettable experience that leaves our guests craving for more.
• Proactively source information to increase your product knowledge
• Confidently communicate with guests and colleagues for seamless teamwork
• Take pride in your space, setting up and packing service areas meticulously

Skills and Experience

• Proven track record in customer service within the hospitality sector
• Proficiency in food & beverage protocols, encompassing table service, beverage expertise, event service and coffee crafting skills (strongly valued)
• Adaptable within diverse food & beverage settings, with flexibility across different schedules including early mornings, evenings, weekends and public holidays as required
• Possession of a valid RSA or an equivalent qualification for the specific Country / State / Territory
• Passion for engaging with patrons and collaborating within a team of diverse professionals

• All Heartist Membership -Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts-Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program-Earn status & reward points on your worldwide stays
• Learn Your Way-Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network-With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities-We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.