Foh Shift Manager

Tasmania; City Of Swan; Hybrid; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Employee discounts

Job summary

Last Slice in Midland, WA is seeking a Front of House Shift Manager to lead daily operations, coordinate staff, and ensure exceptional customer service during game days and events.

The role requires supervising front of house teams, maintaining health and safety standards, and driving promotional activities while delivering a high-quality dining and sports viewing experience.

Qualifications

• Must hold Approved Manager Card, RSA certificate and Food Handler certificate.
• Proven supervisory experience in hospitality.
• Full work rights with no restrictions.
• Ability to work evenings, weekends and public holidays.

Responsibilities

• Coordinate day-to-day shifts and staff rosters.
• Manage food and beverage displays and service.
• Oversee customer inquiries and resolve complaints.
• Monitor inventory levels and place orders.
• Prepare reports on sales, feedback, and staff performance.

Skills

Front of House Leadership

Staff Training

Customer Service

Inventory Management

OH&S Compliance

Job description

Job Description

• Ensuring the seamless operation of the day to day shifts, including tasks such as coordinating bookings and other related preparations
• Manage the displays to play the most relevant sporting events in the correct areas
• Ability to prepare and serve alcoholic and non-alcoholic beverages according to recipes and maintain quality beverage service
• Accurate stock maintenance and verification of all incoming inventory items
• Strong cash handling skills
• Resolving day to day customer issues
• Management of staff during the shifts, including ongoing training of new and existing staff
• Promote the venue and attract new customers
• Ensure compliance with OH &S and RGL policies

Applicants Must Have:

• A current Approved Manager Card, Responsible Service of Alcohol (RSA) certificate & Hospitality Hygiene for Food Handlers certificate, As a Front of House Shift Manager at our Midland location, you will play a pivotal role in ensuring exceptional customer service and operational efficiency within our hospitality and catering establishment. This permanent, full-time position is ideal for a mid-senior level professional looking to lead a dynamic team and enhance the guest experience while driving business success.
• Oversee daily front of house operations, ensuring high standards of service and cleanliness.
• Manage and train front of house staff, fostering a positive and productive work environment.
• Handle customer inquiries and complaints with professionalism and efficiency.
• Monitor and maintain inventory levels, placing orders as necessary to ensure smooth operations.
• Implement and uphold health and safety regulations and company policies.
• Assist in the development and execution of promotional events and marketing strategies.
• Prepare reports on sales, customer feedback, and staff performance for management review.

About the Employer

At Last Slice, we are dedicated to creating an unforgettable experience for sports fans. Our vibrant atmosphere, superior service and extensive menu make us the go-to destination for game days and special events.

About the Candidate

• First Aid Certificate or willingness to obtain
• Strong attention to detail, organisational skills, and communication
• Passion for sports and an understanding of the sports bar environment
• Self-motivated, customer-focused, and able to thrive in a fast-paced environment
• Full work rights with no restrictions
• Able to work evenings and weekends, including public holidays as required
• Proven experience in a supervisory role within the hospitality industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Knowledge of health and safety regulations in the hospitality sector.
• Flexibility to work various shifts, including evenings and weekends.

Work Environment

Be part of a passionate team in a fun and energetic environment.

Opportunities for growth and professional development.

Competitive compensation

Employee discounts and perks!