Join our Team - Duty Manager

St Johns Park Bowling Club; Fairfield; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

On-site parking

Full uniform provided

Monthly meal allowance

Employee Assistance Program (EAP)

Healthy lifestyle reimbursement up to

Job summary

St Johns Park Bowling Club in New South Wales is seeking a capable Duty Manager to lead shifts, uphold service standards and support a hands‑on team delivering great customer experiences.

Reporting to the General Manager, you will oversee gaming, bars, catering, security and facilities, ensure safety and compliance, escalate issues when specialist help is required, and operate on a 4‑week rotating roster including mornings, overnights and weekends.

Qualifications

• Minimum 2 years' experience in a similar role.
• Current RSA, RCG and ARCG certifications.
• Flexibility to work a rotating 7 day roster.
• Demonstrated commitment to delivering customer service.
• Excellent written and verbal communication skills.
• Proficiency in reporting and using software platforms.
• Strong knowledge of liquor and gaming compliance, WHS and safe venue operations.

Responsibilities

• Lead and mentor a team to ensure high service standards.
• Oversee club operations on shift and ensure safety and compliance.
• Monitor RSA, RCG, ARCG, liquor and gaming compliance.
• Handle cashing, reconciliations and shift reporting.
• Coordinate with Senior Management on operational decisions.
• Provide staff training and address skills gaps.

Skills

Frontline experience

Customer service

Communication skills

Microsoft Office

AML/CTF knowledge

RSA/RCG/ARCG compliance

Team leadership

Tools

Microsoft Office

Job description

Lead the shift. Support the team. Set the service standard.

Step into a visible leadership role at St Johns Park Bowling Club, where you will shape both the customer experience and the experience of the team delivering it. We are seeking a capable, hands‑on Duty Manager who can lead with care, make sound operational decisions and keep a complex club environment running safely and smoothly.

Culture is central to this role - You will help create a workplace where people feel supported, respected, safe and accountable.

About the Role:

Reporting to the General Manager and working closely with Department Managers and the Duty Management team, you will oversee Club operations on shift and ensure consistent service, safety and compliance standards.

This role combines people leadership with practical technical responsibility. You will be expected to understand the operational systems behind gaming, bars, catering, security and facilities, respond confidently when issues arise, and ***escalate appropriately when specialist support is required***.

The shift for this role is based on a 4 week rotating roster, including morning, overnight and weekend shifts, as well as public holidays. Flexibility and availability to work across a rotating roster is essential.

Key Responsibilities:

• To work in conjunction with Senior Management to oversight all aspects of the club operation with a view to ensuring high standards of service.
• Lead and mentor a team of new and existing Club Attendant and Team Leaders to ensure high standards of service.
• Assisting with staff training and skills gaps.
• Maintain high standards of customer service, addressing customer issues or concerns promptly and professionally.
• Managing the day-to-day operations of the club in line with legislations with the mindset of safety and compliance.
• Monitor and enforce RSA, RCG and club compliance requirements, Liquor and Gaming, WHS etc.
• Cash handling, reconciliations and shift reporting.
• May be responsible for a portfolio eg. rostering, security, compliance, etc.
• Cash Handling and safe reconciliation reporting

About You:

• Minimum 2 years' experience in a similar role
• Must have flexibility of availability - to work a rotating 7 day roster
• High level Frontline experience across bar, gaming, catering.
• Demonstrated commitment to delivering Customer Service
• Current RSA, RCG and ARCG certifications.
• Excellent written and verbal communication skills, confidence with a range of software platforms, and accurate reporting habits.
• Proficiency in Microsoft Office
• Strong working knowledge of AML / CTF, RSA, RCG/ARCG, liquor and gaming compliance, WHS and safe venue operations.
• Strong work ethic and ability to work in a team environment and autonomously

Why Join Us?

• Continuous learning and development opportunities
• On-site parking
• Full uniform provided
• Monthly meal allowance
• Employee Assistance Program (EAP)
• A supportive, friendly and team-focused workplace culture
• *Up to $200 reimbursement towards your Healthy Lifestyle - T&C's apply