Assistant Manager | Duty Manager

Discover Mackay; Mackay Regional; On-site; AUD 65,000 - 80,000; Full time

Job summary

Frontline Hospitality is seeking an Assistant/Duty Manager for a busy regional venue in Mackay. You will oversee daily operations, support the leadership team, and ensure smooth service across bar, gaming and restaurant areas.

Key requirements include leadership of a diverse team, strong customer service under pressure, and compliance with RSA, RSG and licensing obligations. Competitive salary with long-term career progression awaits in a welcoming, people-first workplace.

Qualifications

• Previous experience as an Assistant or Duty Manager in a busy hospitality venue.
• Strong leadership and mentoring abilities.
• Ability to manage bar, gaming and restaurant operations.
• Excellent communication and customer service under pressure.
• Current RSA and RSG; RMLV and Approved Managers Licence.
• Competitive salary with long-term career progression.

Responsibilities

• Oversee daily operations across bar, gaming and restaurant.
• Guide junior staff and lead by example.
• Uphold compliance standards and ensure guest safety.
• Support leadership team and maintain high service levels.

Skills

Leadership

Customer service

Bar operations

Compliance

RSA

RSG

RMLV Licence

Job description

Hospitality, Travel & Tourism
Source: uWorkin

JOB DESCRIPTION

Job Description

As Assistant/Duty Manager, you will oversee daily operations, support the leadership team, and ensure smooth service across the bar, gaming, and restaurant areas. You will lead by example, guide junior staff, uphold compliance standards, and maintain a safe, enjoyable environment for guests and the team., When you fill out a confidential profile with Frontline Hospitality it goes to our team of experienced recruiters who will work with you to find your dream role.

Our unique system of recruitment means the whole team will be trying to find you the right job. Whether it is now or in the near future we will continue to match positions to suit your needs until we find you the perfect job!

Or just looking around?

We highly recommend that you call us even if you are not officially in the job market. Once we understand what you are looking for we keep you in the know, because no one knows Hospitality like us.

Also, the majority of positions we fill are done so without advertising! Existing Frontline Hospitality registered candidates often get the first look at new opportunities.

About the Employer

This well-established, high-volume venue is known for its welcoming atmosphere, strong food and beverage offering, and commitment to outstanding customer service. With a loyal local following and a dedicated management team, the venue prides itself on delivering exceptional experiences every day.

About the Candidate

* Previous experience as an Assistant or Duty Manager in a busy pub or hospitality venue

* Strong leadership skills with the ability to motivate and mentor a diverse team

* Confident in bar operations, gaming, compliance, and venue presentation

* Excellent communication and customer service skills under pressure

* Current RSA and RSG essential; RMLV and Approved Managers Licence

* Competitive salary with long-term career progression opportunities

* Supportive leadership team and ongoing professional development

* Stability with a reputable venue group

* A positive, people-first workplace culture

* Work in a thriving regional hub with an exceptional lifestyle balance

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