Foh - F&B Attendant

Job Q; Australia; Remote; AUD 52,000 - 78,000; Full time

Benefits offered by this job

Work-from-home flexibility

Flexible hours

Training and mentorship

Growth opportunities within a growing旅

Job summary

Job Q is seeking a Remote Travel Assistance Coordinator to support clients before, during, and after their trips, ensuring stress-free and enjoyable journeys.

In this remote role, you will respond to inquiries, process itinerary changes, and provide guidance on travel requirements while maintaining a high standard of customer service. The position offers flexible hours, remote work, and opportunities for growth within a growing travel company.

Qualifications

• Experience in customer support, hospitality, or tourism preferred.
• Strong communication and problem-solving skills.
• Ability to work independently and remotely.

Responsibilities

• Respond to client inquiries via email, phone, and messaging systems
• Process itinerary changes, cancellations, and special travel accommodations
• Provide accurate guidance on travel requirements and agency policies
• Conduct proactive check-ins with clients ahead of travel dates
• Efficiently manage and resolve customer concerns with professionalism

Skills

Customer service

Communication skills

Multitasking

Digital booking tools

Tools

Booking systems

CRM software

Job description

We are looking for a motivated Remote Travel Assistance Coordinator to provide exceptional support to clients before, during, and after their trips. This position plays a key role in ensuring travelers experience stress-free and enjoyable journeys.

Position Description

We are looking for a motivated Remote Travel Assistance Coordinator to provide exceptional support to clients before, during, and after their trips. This position plays a key role in ensuring travelers experience stress-free and enjoyable journeys.

Key Responsibilities

• Respond to client inquiries via email, phone, and messaging systems
• Process itinerary changes, cancellations, and special travel accommodations
• Provide accurate guidance on travel requirements and agency policies
• Conduct proactive check-ins with clients ahead of travel dates
• Efficiently manage and resolve customer concerns with professionalism

Ideal Candidate Profile

• Customer-first mindset with strong communication skills
• Experience in customer support, hospitality, or tourism preferred
• Reliable, organized, and capable of multitasking
• Comfortable navigating online systems and digital booking tools
• Passionate about travel and delivering excellent service

Perks & Advantages

• Work-from-home flexibility
• Flexible hours
• Training and mentorship
• Growth opportunities within a growing travel company
• Access to industry discounts and travel benefits
• Positive and team-oriented culture