Motel Receptionist

Ps Invest Pty Ltd; Australia; Remote; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Work-from-home flexibility

Flexible hours

Training and mentorship

Growth opportunities within a growing旅

Job summary

Ps Invest Pty Ltd is seeking a Remote Travel Assistance Coordinator to deliver exceptional pre-, during-, and post-trip support. You will respond to inquiries, manage itineraries, and guide clients on travel requirements to ensure stress-free journeys.

The role emphasizes customer-first service, strong communication, and comfort with digital booking tools in a work-from-home setting with flexible hours.

Qualifications

• Experience in customer support, hospitality, or tourism preferred.
• Strong communication and problem-solving abilities.
• Reliable, organized, and able to multitask.
• Comfortable using online systems and digital booking tools.
• Passionate about travel and delivering excellent service.

Responsibilities

• Respond to client inquiries via email, phone, and messaging systems
• Process itinerary changes, cancellations, and special travel accommodations
• Provide accurate guidance on travel requirements and agency policies
• Conduct proactive check-ins with clients ahead of travel dates
• Efficiently manage and resolve customer concerns with professionalism

Skills

Customer service

Communication skills

Hospitality & tourism experience

Multitasking

Digital booking tools

Tools

Online booking systems

Job description

Remote Travel Assistance Coordinator

We are looking for a motivated Remote Travel Assistance Coordinator to provide exceptional support to clients before, during, and after their trips. This position plays a key role in ensuring travelers experience stress-free and enjoyable journeys.

We are looking for a motivated Remote Travel Assistance Coordinator to provide exceptional support to clients before, during, and after their trips. This position plays a key role in ensuring travelers experience stress-free and enjoyable journeys.

Position Description

We are looking for a motivated Remote Travel Assistance Coordinator to provide exceptional support to clients before, during, and after their trips. This position plays a key role in ensuring travelers experience stress-free and enjoyable journeys.

Key Responsibilities

• Respond to client inquiries via email, phone, and messaging systems

• Process itinerary changes, cancellations, and special travel accommodations

• Provide accurate guidance on travel requirements and agency policies

• Conduct proactive check-ins with clients ahead of travel dates

• Efficiently manage and resolve customer concerns with professionalism

Ideal Candidate Profile

• Customer-first mindset with strong communication skills

• Experience in customer support, hospitality, or tourism preferred

• Reliable, organized, and capable of multitasking

• Comfortable navigating online systems and digital booking tools

• Passionate about travel and delivering excellent service

Perks & Advantages

• Work-from-home flexibility

• Flexible hours

• Training and mentorship

• Growth opportunities within a growing travel company

• Access to industry discounts and travel benefits

• Positive and team-oriented culture