Remote Travel Concierge

Kim Luxe Travel; Melbourne; À distance; AUD 50 000 - 70 000; Plein temps

Avantages offerts par ce poste

100% work-from-home remote position

Training and ongoing support

Growth opportunities within a travel‑f

Access to travel‑related perks and

Résumé du poste

Kim Luxe Travel is seeking a Remote Travel Assistance specialist to support clients as they plan, prepare for, and experience their trips. In this work-from-home role, you will guide clients, handle travel-related requests, and ensure they feel supported every step of the way.

Key responsibilities include assisting clients remotely via email, phone, and messaging platforms; managing reservations, itinerary updates, and cancellations; and offering clear guidance on destinations, requirements, and

Qualifications

• Customer service experience in travel, hospitality, or support roles.
• Strong written and verbal communication skills.
• Highly organized, reliable, and detail-oriented.
• Ability to work independently in a remote environment.
• Willingness to learn new booking systems and digital tools.
• Enthusiastic about travel and helping others travel with confidence.

Responsabilités

• Assist clients remotely via email, phone, and messaging platforms
• Support travel reservations, itinerary updates, cancellations, and special requests
• Provide clear guidance on destinations, travel requirements, and agency processes
• Monitor upcoming trips and proactively reach out to clients when needed
• Address questions or concerns professionally, ensuring a positive client experience

Connaissances

Communication

Customer service

Organization

Independent work

Learning agility

Travel enthusiasm

Outils

Booking systems

CRM tools

Reservation software

Description du poste

Work From Home – Remote Travel Assistance

About the job Work From Home – Remote Travel Assistance

We are seeking a Remote Travel Assistance professional to support clients while they plan, prepare for, and experience their trips. In this work-from-home role, you will provide guidance, handle travel-related requests, and ensure clients feel supported every step of the way.

Key Responsibilities

Assist clients remotely via email, phone, and messaging platforms

Support travel reservations, itinerary updates, cancellations, and special requests

Provide clear guidance on destinations, travel requirements, and agency processes

Monitor upcoming trips and proactively reach out to clients when needed

Address questions or concerns professionally, ensuring a positive client experience

Ideal Candidate

Strong communication skills, both written and verbal

Customer service experience (travel, hospitality, or support roles preferred)

Highly organized, reliable, and detail-oriented

Comfortable working independently in a remote environment

Quick learner with the ability to adapt to booking systems and digital tools

Enthusiastic about travel and helping others travel with confidence

What We Offer

100% work-from-home remote position

Training and ongoing support

Growth opportunities within a travel-focused company

Access to travel-related perks and industry discounts

Friendly, supportive remote team environment